Experienced Remote Customer Support Representative - Live Chat and Social Media Support

Join the blithequark Team as a Remote Customer Support Representative

blithequark is seeking highly motivated and customer-focused individuals to join our team as Remote Customer Support Representatives. As a live chat support agent, you will be the face of our company, providing exceptional customer experiences and support to our clients through live chat on our website and social media accounts. This is a fantastic opportunity to work remotely from anywhere in the world, set your own schedule, and be part of a dynamic team that values flexibility and work-life balance.

About blithequark

blithequark is a leading provider of customer support solutions, helping businesses around the world deliver exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients, and we're looking for talented individuals to join our team. With a focus on innovation, flexibility, and customer satisfaction, we're committed to creating a work environment that's engaging, challenging, and rewarding.

Job Summary

As a Remote Customer Support Representative at blithequark, you will be responsible for handling live chat messages from customers on our website and social media accounts. You will provide support and answer questions from existing and potential customers, resolving issues and addressing concerns in a timely and professional manner. This is a fantastic opportunity to develop your customer support skills, work independently, and be part of a team that's passionate about delivering exceptional customer experiences.

Key Responsibilities

• Provide live chat support to customers on our website and social media accounts
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Handle a high volume of customer messages, prioritizing and managing multiple conversations simultaneously
• Provide accurate and up-to-date information about our products and services
• Escalate complex issues to senior support agents or management as needed
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to share knowledge, best practices, and feedback

Requirements and Qualifications

Essential Qualifications

• A device able to access social media and website chat functions (phone, tablet, or laptop)
• Reliable internet connection
• Ability to work independently and manage multiple priorities
• Strong communication and interpersonal skills
• Ability to closely follow provided steps and instructions
• 10+ hours availability per week

Preferred Qualifications

• Previous experience in customer support or a related field
• Familiarity with live chat software and social media platforms
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

Competitive Compensation

At blithequark, we offer a competitive hourly rate of $25 to $35, depending on experience. We believe in rewarding our team members for their hard work and dedication.

Flexibility and Autonomy

As a remote worker, you have the flexibility to set your own schedule, as long as you work a minimum of 10 hours per week. This means you can choose when and where you work, allowing you to balance your work and personal life.

Opportunities for Growth and Development

At blithequark, we're committed to helping our team members grow and develop their skills. We provide comprehensive training and ongoing support to help you succeed in your role. You'll have opportunities to learn new skills, take on new challenges, and advance your career.

Supportive Work Environment

Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's engaging, challenging, and rewarding. You'll be part of a dynamic team that's always looking for ways to improve and innovate.

Contract Details

This is a contract position with no fixed term. We're looking for team members who are committed to delivering exceptional results and are excited about the opportunity to work with us.

How to Apply

If you're a motivated and customer-focused individual who's looking for a new challenge, we encourage you to apply today. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the opportunity further.

Don't miss out on this fantastic opportunity to join the blithequark team and start your career as a Remote Customer Support Representative. Apply now and take the first step towards a rewarding and challenging career in customer support!