Experienced Customer Onboarding Manager – Travel Industry Expertise & Project Management Skills

Join the Team at blithequark: Where Travel Meets Innovation and Excellence

blithequark is a dynamic and forward-thinking organization that harnesses the power of travel to drive positive change and create lasting impacts. We're on a mission to revolutionize the travel industry, and we're looking for talented professionals like you to join our team. As a Customer Onboarding Manager at blithequark, you'll play a pivotal role in ensuring seamless customer onboarding experiences, driving project success, and fostering strong relationships with clients and internal stakeholders.

About the Role

We're seeking an experienced Customer Onboarding Manager to lead the customer onboarding and migration experience, working closely with customers, internal stakeholders, teams, and third-party vendors. As a seasoned professional with a passion for travel and project management, you'll be responsible for designing and implementing regional and global projects, ensuring project readiness, and driving partnership success.

Key Responsibilities:

• Own the customer onboarding and migration experience, ensuring seamless project execution and stakeholder satisfaction.


• Focus on customer needs and implement regional and global projects, utilizing project documents and following the SID implementation process.


• Conduct project handover and readiness assessments with Solutions Design teams, identifying risks, actions, and follow-up items.


• Design work breakdown structures and resource allocation plans, defining roles and responsibilities for internal and external stakeholders.


• Ensure client requirements are understood and documented for onward teams, including units, deployment, and traveler care.


• Develop and manage detailed project plans, ensuring scope, approach, and stakeholder alignment.


• Create a positive and collaborative environment, driving partnership and project success.


• Manage project performance, communicating status, milestones, changes, risks, and issues to stakeholders.


• Ensure E2E testing is completed, documented, and corrected successfully, meeting global testing plan standards.


• Determine project call structure and manage Partner calls, attending and contributing to team calls.

Requirements and Qualifications

Essential Qualifications:

• Travel background and experience in the travel industry (essential).


• Strong relationship-building and customer management skills.


• Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.


• Positive, can-do attitude and ability to motivate project teams under pressure.


• Business English proficiency; multi-lingual capability advantageous.


• Excellent communication, influencing, negotiating, and presentation skills.


• Strong organizational skills, with multitasking, advance planning, and time management abilities.


• Ability to drive change and adapt to changing priorities.

Preferred Qualifications:

• Experience collaborating across multiple functional groups and with operational SMEs.


• Strong problem-solving and decision-making skills, with adaptability and flexibility.


• Familiarity with project management tools and templates (e.g., OnePlan, SharePoint).

Activities and Task List

As a Customer Onboarding Manager at blithequark, you'll be responsible for various activities and tasks, including:

• Readiness Assessment and Readiness Review Document.


• Documentation Repository and SharePoint management.


• Customer Kick Off Meeting and project plan management.


• Project status reporting and launch reporting.


• Global Test Plan management and closure & lessons learned.

What We Offer

Compensation and Benefits:

At blithequark, we're committed to providing competitive compensation and comprehensive benefits packages. The US national annual base salary range for this position is from $70,000 to $140,000, depending on experience and qualifications. In addition to base salary, this role is eligible for:

• Annual Incentive Award plan or metric-driven Sales Incentive Plans.


• Awards under the company Equity Incentive Plan.


• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, and adoption assistance.


• Travel perks, including deals from major travel providers.


• Global tuition assistance and access to over 20,000 courses on our learning platform.


• Wellbeing resources to support mental and emotional health.

Work Environment and Culture:

At blithequark, we strive to create a work environment that's inclusive, collaborative, and supportive. We value diversity, equity, and inclusion, and we're committed to providing reasonable accommodation to qualified individuals with disabilities. Our culture is centered around:

• Flexible work arrangements and work-life balance.


• Opportunities for growth and development.


• Inclusive and diverse teams.


• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about travel, project management, and customer onboarding, we encourage you to apply for this exciting opportunity at blithequark. Don't worry if you don't meet every requirement – we're looking for talented professionals who share our values and are eager to learn and grow. Apply Now and join our team!

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