Experienced Customer Service Representative - Healthcare Industry, Senior Support, and Patient Engagement at Blithequark

Join the Blithequark Team: Delivering Exceptional Customer Service in Healthcare

Blithequark is a leading provider of healthcare services, dedicated to delivering high-quality care and support to seniors. We are seeking a compassionate and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring that our customers and their families receive exceptional service, support, and guidance. If you have a passion for helping others and providing outstanding customer experiences, we encourage you to apply for this exciting opportunity.

What We Offer

At Blithequark, we value our employees and offer a comprehensive benefits package, including:

• Competitive salary up to $20.15 per hour
• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) savings plan to help you plan for the future
• No travel required for this position, allowing you to work from the comfort of your own home

Job Responsibilities

As a Customer Service Representative at Blithequark, you will be responsible for:

• Providing excellent customer service by assisting customers and their families with inquiries and resolving issues in real-time
• Responding to customer inquiries via phone, email, text messaging, and MyChart in a timely and professional manner
• Documenting all customer interactions, inquiries, complaints, and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System
• Working closely with center and support departments to effectively solve customer issues and communicate feedback
• Participating in training programs to enhance knowledge of services and customer service skills

What We Require

To be successful in this role, you will need:

• High school diploma or equivalent
• Minimum of one (1) year of experience in a customer service role
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical abilities
• Proven track record of maintaining productivity and availability in a remote work environment

How to Stand Out

If you have the following qualifications, you may be considered a strong candidate:

• Associate's or Bachelor's degree in a related field
• Customer service, call center service, or similar certification
• Experience in a call center environment
• Familiarity with customer relationship management (CRM) software and electronic medical records (EMR)
• Experience with Epic EMR

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Excellent problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Opportunities for career advancement and professional growth
• Training programs to enhance knowledge and skills
• Competitive salary and benefits package
• Supportive and collaborative work environment

Work Environment and Company Culture

At Blithequark, we strive to create a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on:

• Respect and empathy for our customers and colleagues
• Commitment to delivering high-quality care and support
• Collaboration and teamwork
• Continuous learning and improvement

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• 401(k) savings plan
• Opportunities for career advancement and growth

Conclusion

If you are passionate about delivering exceptional customer service and making a positive impact on the lives of seniors, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the support and care they need. We offer a comprehensive benefits package, opportunities for career growth and development, and a supportive work environment. Apply now and join our team!

Don't miss this opportunity to join a team that values its employees and is committed to delivering high-quality care and support. Apply now and take the first step towards a rewarding career at Blithequark!