Experienced Customer Support Representative - Delivering Exceptional Service in a Fast-Paced Digital Environment at Blithequark

Join the Blithequark Team: Delivering Exceptional Customer Experiences in a Dynamic Digital Landscape

Blithequark is seeking a highly motivated and enthusiastic Customer Support Representative to join our growing team! As a key member of our Customer Support team, you will be providing top-notch, white-glove service to our valued members across our digital SaaS product suite. If you're passionate about delivering exceptional customer experiences, have a knack for troubleshooting, and thrive in a fast-paced environment, we want to hear from you!

About Blithequark and the Industry

At Blithequark, we're dedicated to revolutionizing the way businesses interact with their customers through innovative digital solutions. Our cutting-edge SaaS product suite is designed to streamline operations, enhance customer engagement, and drive growth. As a leader in the industry, we're committed to delivering exceptional customer experiences that set us apart from the competition.

Job Summary

As a Customer Support Representative at Blithequark, you will be the face of our company, providing concierge-style support to our customers through various channels, including email, chat, and external phone calls. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and offering solutions to ensure seamless experiences with our products. Your exceptional communication skills, attention to detail, and proactive approach will make you a valuable asset to our team.

Key Responsibilities

• Deliver exceptional, thoughtful, and well-written support messages that reflect the Blithequark brand and values
• Respond to customer inquiries and resolve issues through various channels, including email, chat, and external phone calls
• Provide feedback on recurring trends, questions, and suggestions for improving the overall customer experience
• Troubleshoot technical issues and offer solutions to ensure seamless customer experiences
• Assist customers with tracking orders and providing updates on their status
• Collaborate with internal teams to resolve complex customer issues and improve product offerings

Essential Qualifications

Education and Experience

• Bachelor's degree or equivalent required
• At least 1 year of work experience in customer service or a related field

Skills and Abilities

• Previous customer service experience in a startup/technology environment is highly preferred
• Experience with digital platforms and SaaS (Software as a Service) is highly preferred
• Proficiency in Salesforce or other similar CS platforms/tools is required
• Adaptable and confident in picking up new software and technologies
• Excellent written and verbal communication skills
• A bias to action and a clear understanding of urgency
• Strong attention to detail and ability to prioritize tasks
• Proactive and positive approach to problem-solving and finding solutions
• Ability to work from 9 AM – 6 PM, Tuesdays – Saturday (CT) Central Time

Preferred Qualifications

• Experience working with inbound and outbound calls, customer retention, and inside sales
• Proficient in Microsoft Office and other productivity tools
• Excellent interpersonal and communication skills
• Comfortable working in a high-volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

What We Offer

Compensation and Benefits

We offer a competitive salary range of $41,082 - $61,622 per year, depending on experience and qualifications. In addition, our benefits package includes:

• Health, vision, and dental insurance
• Retirement plan
• Opportunities for professional growth and development

Work Environment and Culture

At Blithequark, we pride ourselves on a dynamic and supportive work environment that encourages collaboration, innovation, and growth. As a remote-friendly company, you can work from anywhere in the United States and still be part of our vibrant team. We value diversity, inclusivity, and equal opportunities for all employees.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Regular training and development programs
• Mentorship opportunities
• Career advancement opportunities
• Access to industry events and conferences

How to Apply

If you're excited about joining our team and delivering exceptional customer experiences, please submit your application, including a current copy of your resume (Microsoft Word or PDF format only) and answers to our job screening questionnaire by 5 PM CT on September 30, 2024.

Blithequark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We do not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. We are prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].

Don't miss this opportunity to join our team and make a difference in the lives of our customers! Apply now and take the first step towards a rewarding career at Blithequark.