**Experienced Seasonal Customer Service Representative – PSP at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Seasonal Customer Service Representative to join our team at our PSP location. As a key member of our customer-facing team, you will play a vital role in ensuring that every interaction with our guests is nothing short of exceptional. **About blithequark** blithequark is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. Our worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality. **Job Summary** As a Seasonal Customer Service Representative at blithequark, you will be the face of our organization, interacting with visitors and coworkers in a professional, friendly, and courteous manner. You will be responsible for a variety of duties that contribute towards the overall success of our fixed base operation (FBO) and focus on consistently providing excellent customer service. This includes ensuring concierge and other services are promptly and correctly handled, provided, and billed in accordance with blithequark's procedures. **Key Responsibilities** * Work as part of a team to provide a friendly welcome to blithequark and ensure that every guest feels valued and appreciated. * Collaborate, cooperate, and work closely with all coworkers, customers, and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments, and external parties. * Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional blithequark services. * Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner. * Accurately receive, dispatch, and completely process customer purchases and fuel transactions in accordance with company procedures. * Maintain a working knowledge of blithequark's facilities, services, website, surrounding areas, and other information commonly asked about by blithequark's customers and other visitors. * Replenish complementary beverages/supplies, as outlined in the facility appearance standard. * Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed. * Provide visitors with a wide array of concierge services, including arranging reservations for hotel stays, ground transportation, catering, and customs appointments as requested. * Assist pilots with access to airport and weather information, portals, and computers. * Assist visitors with their luggage in the FBO and outside to/from aircraft, Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed. * Abide by emergency response procedures when critical events occur. * Recommend improvements to blithequark's standards, administrative procedures, facilities, methods, and practices to the appropriate blithequark management personnel. * Exhibit a positive attitude, consideration, and courtesy to everyone at all times. * Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by blithequark and the airport. * Create accurate records pertaining to time worked and activities and services performed. **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of customer service experience in a fast-paced environment. * Excellent communication and interpersonal skills. * Ability to work in a team environment and provide exceptional customer service. * Ability to multitask and prioritize tasks in a busy setting. * Basic computer skills and proficiency in Microsoft Office. * Ability to work a flexible schedule, including weekends and holidays. **Preferred Qualifications** * Previous experience in the aviation industry or a related field. * Knowledge of airport operations and procedures. * Experience with customer relationship management (CRM) software. * Certification in customer service or a related field. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a team environment and provide exceptional customer service. * Ability to multitask and prioritize tasks in a busy setting. * Basic computer skills and proficiency in Microsoft Office. * Ability to work a flexible schedule, including weekends and holidays. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Seasonal Customer Service Representative, you will have the opportunity to learn and grow with our organization, developing new skills and taking on new challenges. We offer a range of training programs and professional development opportunities to help you achieve your career goals. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our PSP location is a state-of-the-art facility that offers a range of amenities and services to our guests. As a Seasonal Customer Service Representative, you will be part of a close-knit team that is dedicated to delivering exceptional customer experiences. **Compensation, Perks, and Benefits** * Competitive hourly rate. * Opportunities for overtime and bonuses. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Free parking and meals. * On-site fitness center and wellness programs. * Recognition and rewards programs. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job