**Experienced Customer Service Representative – Pet Industry Expertise (Remote in Maine)**

Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we may have the perfect opportunity for you! At blithequark, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. **About blithequark** blithequark is a leading online retailer that's dedicated to providing top-notch products and services to pet owners across the globe. Our mission is to make a positive impact on the lives of pets and their families, and we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative at blithequark, you'll be an integral part of our team, working from the comfort of your own home in Maine. **What You'll Do** As a Customer Service Representative at blithequark, you'll have the opportunity to engage directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Fluency in both Canadian French (Quebecois) and English * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls **Why blithequark Customer Service?** At blithequark, we're committed to creating a culture that empowers our Team Members to become their best. Here are just a few reasons why you'll love working with us: * **YOU BELONG**: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, blithequark Team Members are empowered to bring their perspectives to deliver on our mission! * **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location. * **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * **YOU WILL GET SUPPORT**: When you join blithequark Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate blithequark Team Members who are making an impact each day. **Equal Opportunity Employer** blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **Apply Now!** If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, apply now! Visit our website to learn more about this opportunity and to submit your application. Apply for this job