**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Service Representative, supporting the Department of Education's Federal Student Aid (FSA) Loan Servicing program. **About blithequark** blithequark is a leading provider of innovative solutions to the public sector, with a strong commitment to excellence and customer satisfaction. Our team of experts is dedicated to delivering high-quality services that make a real difference in people's lives. As a valued member of our team, you will have the opportunity to grow and develop your skills, working with a diverse range of clients and stakeholders. **Job Summary** As a Customer Service Representative, you will be responsible for responding to incoming calls, emails, and chats from students, parents, and other stakeholders regarding Federal Student Aid (FSA) Loan Servicing. You will utilize your excellent communication and problem-solving skills to resolve issues, provide information, and offer support to our customers. This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. **Training and Development** To prepare you for this role, blithequark provides paid, comprehensive training, which includes: * 4 weeks of remote training, Monday to Friday, 9am-5:30pm ET * No time off is permitted during training * Opportunities to learn from experienced trainers and peers * Access to a range of training resources and tools **Key Responsibilities** * Respond to incoming calls, emails, and chats regarding Federal Student Aid (FSA) Loan Servicing * Utilize available systems, knowledgebase, and standard technology to respond to inquiries and perform job duties * Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests * Use computerized system for tracking, information gathering, and/or troubleshooting * Support Contact Center expectations as well as departmental and corporate policies and procedures * Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks * Assist with Credit Bureau Requests utilizing established processes and procedures * Refer escalated calls or inquiries to appropriate levels as needed **Essential Qualifications** * High School diploma or GED equivalent required * Minimum six (6) months customer service or administrative or call center experience required * Must be able to speak, read, and write in English fluently * Basic math and PC skills including MS Office applications required * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training * Regular and predictable attendance is required * Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed **Additional Requirements** * Must reside in the U.S. and be a U.S. citizen * Must be able to pass a criminal background check * May be required to work scheduled holidays, overtime, and weekends * Must be able to effectively read a prepared/written script out loud * Cannot be in default on any federal student loans * Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. * Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by blithequark. **Home Office Requirements** * Internet speed of 25 mbps or higher required (you can test this by going to www.speedtest.net) * Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi * Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source * All equipment will need to be picked up in our Jacksonville, FL office **Compensation and Benefits** * Competitive pay rate based on the county in which you live * Additional bonuses available * Paid training * The opportunity to work from the comfort of your home * Supportive environment with peers who share your passion for improving people's lives * A career path that unfolds based on how you want to grow within the company **Why Join blithequark?** * Be part of a dynamic and innovative organization that is making a real difference in people's lives * Develop your skills and expertise in a supportive and collaborative environment * Enjoy a competitive compensation package and opportunities for career growth and advancement * Work with a diverse range of clients and stakeholders, including the Department of Education * Be part of a team that is passionate about delivering exceptional customer service and making a positive impact on people's lives **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates from all backgrounds. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates, including those with disabilities, veterans, and members of underrepresented groups. **Hourly Base Pay Minimum and Maximum** $17.20 (minimum) $17.20 (maximum) Note: The hourly base pay may vary based on the county in which you live. Apply for this job