**Entry Level Remote Customer Service Representative – Blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than Blithequark, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. As an Entry Level Remote Customer Service Representative at Blithequark, you will play a critical role in supporting our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. You will be responsible for handling inbound calls, troubleshooting basic technical issues, building strong relationships with customers, and professionally representing some of the most recognizable brands in the world. **About Blithequark** Blithequark is a dynamic and innovative company that helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. **Why Join Blithequark?** * Work-from-home flexibility with a competitive hourly rate of $15.50 * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plans * Paid time off, paid holidays, and paid training opportunities * Regular daily, weekly, and monthly incentives, including monetary rewards and prizes * Casual dress code and a fun, engaging work environment * Opportunities to work with a diverse range of clients and projects **Responsibilities** As an Entry Level Remote Customer Service Representative, you will be responsible for: * Listening to customers, understanding their needs, and resolving customer issues * Utilizing systems and technology to complete account management tasks * Recognizing sales opportunities and applying sales skills to upgrade * Explaining and positioning products and processes with customers * Appropriately escalating customer dissatisfaction with managerial team * Ensuring first call resolution through problem-solving and effective call handling **Qualifications** To be considered for this position, you must: * Be 18 years of age or older * Have a high school diploma or equivalent * Possess excellent organizational, written, and oral communication skills * Be able to type swiftly and accurately (20+ words a minute) * Have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Have basic understanding of Windows operating system * Be highly reliable with the ability to maintain regular attendance and punctuality * Be able to evaluate, troubleshoot, and follow-up on customer issues * Have an aptitude for conflict resolution, problem-solving, and negotiation * Be customer service-oriented (empathetic, responsive, patient, and conscientious) * Be able to multi-task, stay focused, and self-manage * Have strong team orientation and customer focus * Be able to thrive in a fast-paced environment where change and ambiguity are prevalent * Have excellent interpersonal skills and the ability to build relationships with your team and customers **Conditions of Employment** * Must be authorized to work in the country where the job is based * Must be willing to submit to a Level II background and/or security investigation with a fingerprint (subject to the program and location of the position) * Must be willing to submit to drug screening (subject to the program and location of the position) **Compensation Details** We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. **Benefits** * Medical, dental, and vision coverage options * Paid time off * Advancement opportunities * Fun, engaging work environment * Casual dress code * Cash and prize contests **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of Blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At Blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at Blithequark are based solely on a person's merit and qualifications. Blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling Blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on Blithequark's response to COVID-19, please visit www.blithequark.com/covid-19. **How to Apply** If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and take the first step towards a rewarding career with Blithequark. Apply Now! Apply for this job