Claims Specialist (Auto, Bodily Injury)
About the position
Responsibilities
• Manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage.
• Collaborate with internal and external contacts including customers, vendors, suppliers, and brokers.
• Ensure claims are resolved efficiently and effectively within defined authority limits and established protocols.
• Develop knowledge of established protocols and industry best practices for claims handling.
• Provide exceptional customer-focused service throughout the claims process.
Requirements
• Bachelor's Degree and 2 or more years of experience in Claims Handling or Insurance, or equivalent experience through Zurich Claims Training Program or Zurich Certified Insurance Apprentice.
• Must obtain and maintain required adjuster license(s).
• Experience with Microsoft Office and knowledge of insurance regulations, markets, and products.
Nice-to-haves
• Experience working in Commercial Auto Claims.
• Experience working with Bodily Injury Claims.
• Currently hold an active adjusters license.
• Ability to develop and maintain strong relationships across work groups.
• Understanding of claims adjustment process and ability to determine scope/exposure for losses.
• Familiarity with negotiation strategies and experience in suggesting alternative approaches.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills.
Benefits
• Comprehensive employee benefits package for employees and eligible dependents.
• Competitive compensation including short term incentive bonuses and merit increases.
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