Experienced Patient Engagement Specialist for Senior Mental Health - Remote Opportunity with Rippl (Workwarp)

Join the Movement: Revolutionizing Senior Mental Health Care

At Rippl, we're on a mission to transform the lives of seniors and their families by providing unparalleled mental health care. As a values-driven organization, we're committed to making a meaningful difference in the lives of our patients. If you're passionate about delivering exceptional patient experiences and are driven by a sense of purpose, we invite you to join our dynamic team as a Patient Engagement Specialist.

About Rippl: Redefining Senior Mental Health Care

Rippl is a pioneering healthcare organization that's reimagining the way mental health care is delivered to seniors. By leveraging cutting-edge technology, a patient-centric care model, and a deep commitment to our Care Team, we're democratizing access to high-quality mental health services for seniors and their families. Our mission is urgent, and we're dedicated to making a lasting impact.

Our Core Values: Guiding Principles for Success

At Rippl, we're guided by a set of core values that shape our culture, inform our decision-making, and drive our success. These values include:

• If Not Us, Then Who? We're driven by a sense of urgency and a commitment to addressing the critical need for senior mental health care.
• Mission is Our Middle Name We're dedicated to making a transformative impact in the lives of seniors and their families.
• Care Team Obsession We're passionate about supporting our front-line team members and ensuring they have the resources they need to deliver exceptional care.
• Moving Mountains We're driven to solve one of the most pressing challenges in healthcare and create a movement that brings about lasting change.
• Raising the Bar, for Everyone We're committed to defining a new standard of care and partnering with leading experts to drive clinical excellence.

The Role: Patient Engagement Specialist

As a Patient Engagement Specialist, you'll serve as the first point of contact for our patients and caregivers, providing a white-glove experience that sets the tone for their journey with Rippl. You'll be responsible for patient engagement, outreach, and acceptance of care, working closely with our Care Team to ensure seamless transitions and exceptional patient outcomes.

Key Responsibilities:

• Delivering engaging, personalized experiences for patients and caregivers, ensuring they feel supported and informed throughout their onboarding journey.
• Effectively communicating Rippl's services and value proposition to seniors and their families, addressing their unique needs and concerns.
• Engaging with new patients to facilitate acceptance of care and scheduling their first appointments with our Care Team.
• Maintaining accurate and up-to-date patient demographics in our CRM/EHR system, ensuring seamless data management and care coordination.
• Collaborating with our Care Team to ensure newly onboarded patients are assigned to the appropriate Care Pods and receive comprehensive care.
• Ensuring required onboarding paperwork is completed and obtaining necessary medical documents from healthcare providers to inform our Care Team.
• Meeting quality, productivity, and acceptance rate performance metrics, driving continuous improvement and excellence.
• Performing administrative duties as assigned, demonstrating flexibility and a willingness to adapt to evolving needs.

Qualifications: The Ideal Candidate

We're seeking a compassionate, experienced Patient Engagement Specialist who is passionate about working with seniors and their families. To succeed in this role, you'll need:

• A passion for working with seniors, their families, and caregivers, with a deep understanding of their unique needs and challenges.
• 2+ years of experience in a healthcare environment, with a background in patient outreach, engagement, intake, medical reception, and/or customer service.
• Proficiency in various systems, including Google Suite, Salesforce, Athena (EHR), and cloud-based telephony systems.
• Knowledge of medical and behavioral health terminology, with the ability to navigate complex healthcare systems.
• Exceptional interpersonal, customer service, problem-solving, and conflict resolution skills, with a talent for building strong relationships.
• Comfort in a high-speed, ever-changing start-up environment, with the ability to adapt to evolving needs and priorities.
• Strong verbal and written communication skills, with excellent organizational and multitasking abilities.
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality.

Preferred Qualifications:

While not required, the following qualifications can enhance your candidacy:

• Experience working in senior-focused healthcare organizations or mental health settings.
• Background in care coordination, patient navigation, or related fields.
• Familiarity with CRM/EHR systems and healthcare technology.

What We Offer: A Comprehensive Benefits Package

At Rippl, we believe in investing in our team members and providing a comprehensive benefits package that supports their well-being and success. Our benefits include:

• Competitive compensation and annual bonus eligibility.
• 401(k) plan with a healthy match, helping you plan for your future.
• Equity in the form of stock options, giving you a stake in our success.
• Medical, Dental, and Vision coverage for you and your family, ensuring access to quality healthcare.
• Life insurance and Disability coverage, providing peace of mind and financial security.
• Well-being and Remote Work stipend, supporting your overall well-being and work-life balance.
• Generous Paid Time Off, allowing you to recharge and pursue your passions.
• Development, mentoring, and training programs designed to help you chart your dream career and grow with our organization.

Join Our Movement: Apply Now

If you're passionate about delivering exceptional patient experiences and are driven by a sense of purpose, we invite you to join our dynamic team as a Patient Engagement Specialist. With a competitive compensation package and a comprehensive benefits program, we're committed to supporting your success and well-being. Apply now and let's discuss how you can become a vital part of our success story.

Take the next step and apply today to join our mission-driven team and help us revolutionize senior mental health care.