Experienced Pharmacy Customer Service Representative - Immediate Opening for a Career-Driven Professional

Transform Your Career with AssistRx: Join Our Team as a Pharmacy Customer Services Associate

At AssistRx, we're revolutionizing the healthcare industry by providing top-notch customer service and support to our clients. As a leading player in the pharmacy benefits management sector, we're committed to delivering exceptional experiences that make a real difference in people's lives. If you're a motivated and compassionate professional looking for a new challenge, we invite you to explore our exciting opportunity for a Pharmacy Customer Services Associate.

About the Role

As a Pharmacy Customer Services Associate, you'll be the frontline representative of AssistRx, providing critical support to our customers and stakeholders. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized service that exceeds expectations. This is an entry-level role that comes with comprehensive training and development opportunities, allowing you to grow and thrive in a dynamic and supportive environment.

Key Responsibilities

• Provide exceptional customer service by responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner.
• Collaborate with other call center representatives to improve customer service standards and share best practices.
• Guide callers through the requirements to process a pharmacy benefit investigation, ensuring a seamless and efficient experience.
• Field customer calls, providing complete and accurate answers to all queries and concerns, and de-escalating support for dissatisfied customers.
• Perform other related duties as needed, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 3+ years of experience working in a direct-to-consumer or customer environment, with a proven track record of delivering excellent service.
• A High School diploma or equivalency, with a strong foundation in basic computer skills and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• The ability to learn quickly, multi-task, and prioritize tasks effectively, with a positive demeanor and clear understanding of professional boundaries with clients.
• An aptitude for conflict resolution, problem-solving, and negotiation, with a client-driven service disposition and excellent time management skills.
• Schedule flexibility, including holiday and weekend rotation, with a commitment to maintaining regular attendance and punctuality.

Preferred Qualifications

While not essential, the following qualifications can give you a competitive edge:

• 2 years of higher learning education, demonstrating a commitment to ongoing learning and development.
• Previous work experience in a highly dynamic and changing environment, with a proven ability to adapt to new challenges and priorities.

What We Offer

At AssistRx, we're committed to supporting our employees' well-being and career growth. Our benefits package includes:

• Medical, dental, and vision benefits, effective from the first day of the month following 30 days of employment.
• A 401(k) plan, with full vesting after 90 days of employment, to help you plan for your future.
• PTO (paid time off) that's preloaded, not accrued, with 100 hours (12.5 days) for new employees, increasing to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonuses: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary, recognizing your dedication and commitment.
• A competitive salary of $19/HR + Shift Differential, with opportunities for growth and development.
• The opportunity to work from home after 120 days, providing a better work-life balance and flexibility.

Our Culture and Work Environment

At AssistRx, we're proud of our inclusive and supportive culture, where everyone is valued and respected. Our work environment is fast-paced and dynamic, with a team that's passionate about delivering exceptional customer service. We're committed to providing ongoing training and development opportunities, ensuring that our employees have the skills and knowledge needed to succeed.

Why Join Us?

If you're a motivated and compassionate professional looking for a new challenge, we invite you to join our team. As a Pharmacy Customer Services Associate, you'll have the opportunity to make a real difference in people's lives, while developing your skills and career. Our comprehensive training program, competitive benefits package, and commitment to ongoing learning and development make us an employer of choice.

How to Apply

If you're ready to take the next step in your career, please submit your application today. We're excited to hear from you and explore how you can contribute to our team.

AssistRx is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

We look forward to welcoming you to our team!