Experienced Customer Support Associate for Innovative Lottery Solutions at blithequark

Join blithequark in Revolutionizing the Global Lottery Market

blithequark is at the forefront of transforming the $300B global lottery industry with its pioneering mobile lottery app, offering a secure, convenient, and enjoyable way for players to purchase official state lottery tickets directly through their smartphones. As the first of its kind in the U.S., blithequark is modernizing the lottery experience, making it accessible and responsible for everyone. We're seeking a dedicated and customer-centric Customer Support Associate to join our team and deliver exceptional support to our end-users.

About the Role

As a Customer Support Associate at blithequark, you will be the primary point of contact for our customers, providing expert assistance and resolving inquiries across multiple channels. Your role is crucial in ensuring that our users have a positive experience with our platform, fostering loyalty and trust in our brand. If you have a passion for delivering outstanding customer service, are proficient in using various support platforms, and have excellent communication skills, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries and support requests via multiple channels (phone, email, in-app and web messaging, social media) to ensure timely resolution of issues and meet user needs.
• Manage day-to-day operational tasks, including ID verifications, ACH requests, chargebacks, and other related functions to ensure smooth customer experiences.
• Communicate effectively with end-users, providing clear and concise information, and ensuring positive interactions through various channels.
• Collaborate with internal teams and external third parties to resolve complex customer issues, demonstrating a proactive and solution-oriented approach.
• Continually build and maintain expert-level knowledge of blithequark's products and services, staying updated on the latest developments and features.

Essential Qualifications

• Prior experience in B2C high-volume customer support, with a proven track record of delivering excellent customer experiences.
• Proficiency in using customer support platforms such as Helpshift or Zendesk, with the ability to learn new tools quickly.
• Excellent verbal and written communication skills, with the ability to adapt tone and style to different customer interactions.
• Bilingual proficiency in English and Spanish, enabling effective communication with a diverse customer base.
• Experience in handling customer inquiries via social media, app store reviews, and other digital channels.
• Familiarity with payment processing systems and dispute resolution processes (ACH, credit cards, chargebacks), with the ability to navigate these systems efficiently.
• Willingness and ability to work flexible and/or extended hours, including evenings and overnights, to ensure comprehensive customer support.

Preferred Qualifications and Skills

While the above qualifications are essential, the following skills and experiences will further enhance your candidacy:

• Experience in the fintech or lottery industry, providing a deeper understanding of the regulatory and operational nuances.
• Knowledge of customer service software and tools beyond the mentioned platforms.
• Ability to work in a fast-paced environment, prioritizing tasks effectively and managing multiple customer interactions simultaneously.
• Strong analytical skills, with the ability to identify and resolve issues efficiently.
• A customer-centric mindset, with a passion for delivering exceptional service and ensuring customer satisfaction.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Associate, you will have the opportunity to:

• Develop your skills in customer support, communication, and problem-solving.
• Gain insights into the lottery industry and the fintech sector, enhancing your knowledge and expertise.
• Collaborate with cross-functional teams, contributing to the development of our products and services.
• Advance your career within the company, with opportunities for professional growth and development.

Work Environment and Company Culture

blithequark is a remote-friendly company, offering the flexibility to work from anywhere in the U.S. Our culture is built around innovation, teamwork, and a customer-centric approach. We value diversity and inclusion, striving to create an environment where everyone feels welcome and supported.

Compensation and Benefits

The starting rate for this position is $28 per hour. As a part-time non-exempt employee, you will be eligible for overtime under FLSA requirements. blithequark offers a comprehensive benefits package, including opportunities for professional growth, flexible working arrangements, and a dynamic work environment.

Why Join blithequark?

blithequark is an equal opportunity employer, dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. We are committed to fostering a diverse and inclusive workplace, where everyone has the opportunity to succeed. If you're passionate about delivering exceptional customer service, are looking for a dynamic and innovative company to grow with, and value flexibility and inclusivity, we encourage you to apply for the Customer Support Associate role at blithequark.

Join us in revolutionizing the lottery industry and making a difference in the lives of our customers. Apply now to become a part of our team and contribute to our mission of creating a more convenient, fun, and responsible way to play the lottery.