Experienced Customer Care Representative I – Hybrid Work Environment with Competitive Compensation and Incentives – Career Growth Opportunities at blithequark

Introduction to blithequark

blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy to over 700,000 customers across 45 counties in Pennsylvania and 1 county in Maryland. With a strong commitment to being a responsive and engaging energy company, blithequark prides itself on the strength of its 1,700+ employees who strive to exceed customer expectations and serve the communities every day. As a customer-centric organization, blithequark is now seeking a highly skilled and motivated Customer Care Representative I to join its team in a hybrid work environment that offers the perfect blend of flexibility and collaboration.

Job Summary

As a Customer Care Representative I at blithequark, you will be the first point of contact for our customers, handling a variety of incoming phone calls while adhering to company policies, procedures, and Pennsylvania Utility Commission (PUC) rules and regulations. This role requires a proactive and solution-oriented individual who can work independently and efficiently in a fast-paced environment. You will be trained to handle various calls, including gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided to customers.
• Demonstrate an understanding of policies and procedures to respond to customer calls, striving for reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance your skills and knowledge.
• Assist with floor training and/or shadowing opportunities when needed to support the development of your colleagues.
• Complete special assignments as needed in a timely manner, demonstrating your ability to prioritize tasks and manage your time effectively.
• Responsible time and attendance, adhering to the company's attendance policies and procedures.
• Participate in mandatory and voluntary overtime as needed to ensure the smooth operation of our customer care team.

Essential Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a customer service environment preferred, with a proven track record of providing exceptional customer service and resolving complex issues.
• Intermediate proficiency in Microsoft Office Suite, with the ability to learn and adapt to new software applications.
• High level capacity for multitasking independently and on a computer, with excellent organizational and time-management skills.
• Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation to effectively communicate with customers and colleagues.

Preferred Qualifications

• Experience with SAP CRM and ECC systems is a plus, with the ability to quickly learn and navigate our customer relationship management software.
• Previous experience working for a utility company is a plus, with a strong understanding of the industry and its regulations.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with blithequark policies/procedures, demonstrating your ability to work within a regulated environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative I, you will have access to comprehensive training programs, including a 6-week virtual training period and 3 weeks of hybrid post-training support. You will also be eligible for annual performance reviews and merit increases, as well as promotion consideration after 2 years of service and demonstrated successful progression and performance. Our goal is to provide you with the skills, knowledge, and experience needed to succeed in your role and advance your career at blithequark.

Work Environment and Company Culture

blithequark offers a dynamic and supportive work environment that encourages collaboration, innovation, and creativity. Our company culture is built on a foundation of respect, integrity, and excellence, with a strong commitment to diversity, equity, and inclusion. As a hybrid work environment, you will have the flexibility to work from home and collaborate with your colleagues in our office, providing the perfect balance between flexibility and face-to-face interaction. We believe in fostering a positive and inclusive work environment that allows our employees to thrive and reach their full potential.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a start rate of $19.00 per hour, trainee incentives up to $500 after successful completion of training, and additional incentives up to $250 per month for achieving or exceeding all scorecard metrics. You will also be eligible for a comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance. We believe in recognizing and rewarding our employees for their hard work and dedication to blithequark.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Care Representative I position at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a leading natural gas and electric utility company and make a meaningful contribution to our customers and communities. Apply now to take the first step in your career at blithequark and discover a workplace that is dedicated to your success and well-being.