Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retailer, we strive to create a shopping experience that is both enjoyable and convenient for our customers. Our mission is built on a foundation of exceptional customer service, and we are seeking motivated individuals to join our team as Customer Service Representatives. If you are passionate about delivering outstanding service and making a positive impact on your community, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Service Representative at blithequark, you will play a vital role in ensuring that our customers receive the best possible service. Your key priorities will include greeting customers, assisting them with the selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be the face of our company, and your exceptional service skills will be essential in creating a positive and memorable shopping experience for our customers.

Key Responsibilities

• Provides customer engagement in a positive and approachable manner, ensuring that every customer feels valued and supported.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience, contributing to a safe and secure environment.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from the stockroom to the sales floor, ensuring that our store is always fully stocked and ready for customers.
• Independently stocks shelves and recovers merchandise in the store, taking pride in the presentation and organization of our products.
• Accurately handles customer funds and processes transactions using the POS system, maintaining the highest level of accuracy and attention to detail.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment, responding promptly to any concerns or issues that may arise.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation, demonstrating flexibility and a willingness to adapt to changing circumstances.

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values. The following requirements and qualifications are essential:

Education

We prefer candidates who have completed high school or equivalent, demonstrating a strong foundation in basic skills and knowledge. You should also be able to follow directives and interpret retail operational documents as assigned, showing an ability to learn and adapt quickly.

Experience

Preferably, you will have experience working in retail, hotel, restaurant, grocery, or drug store environments, having developed a strong understanding of customer service principles and practices. Your experience will have taught you the importance of attention to detail, effective communication, and teamwork in a fast-paced environment.

Physical Requirements

This role requires a moderate level of physical activity, including regular lifting up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height. You must be able to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Your physical stamina and ability to work in a variety of environments will be essential in this role.

Availability

We require candidates who are available to work a flexible, full-time schedule to include days, evenings, weekends, and holidays. Your flexibility and willingness to adapt to changing circumstances will be crucial in ensuring that our store operates effectively and efficiently.

Skills and Competencies

The following skills and competencies are essential for success in this role:

• Customer Focus: A passion for delivering exceptional customer service, with a strong focus on meeting the needs and expectations of our customers.
• Developing Potential: A willingness to learn and develop new skills, with a commitment to ongoing learning and professional growth.
• Results Driven: A strong results-oriented approach, with a focus on achieving goals and objectives in a fast-paced and dynamic environment.
• Strong Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Communication Skills: Effective communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management.
• Problem Solving/Decision Making: Strong problem-solving and decision-making skills, with the ability to think critically and make sound judgments in a variety of situations.
• Job Knowledge and Relationship Management: A strong understanding of retail operations and customer service principles, with the ability to build and maintain effective relationships with customers, colleagues, and management.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, workshops, and online courses. You will also have the opportunity to progress to more senior roles within the company, with a clear career path and opportunities for advancement.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork, collaboration, and mutual respect. We value diversity and inclusivity, and we are committed to creating a workplace culture that is positive, supportive, and empowering. As a Customer Service Representative, you will be part of a close-knit team that is dedicated to delivering exceptional customer service and making a positive impact on our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our company. You will also have access to a range of employee benefits, including health insurance, retirement savings, and paid time off. Our perks and benefits are designed to support your well-being, recognize your achievements, and provide opportunities for growth and development.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a positive impact on our community, develop new skills and knowledge, and progress your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and contribute to our mission of providing essential products at great values to the communities we serve. Apply now to become a part of the blithequark team!