Experienced Customer Service Representative – Seasonal Role Focused on Delivering Exceptional Support and Ensuring Customer Satisfaction at blithequark

Introduction to blithequark and the Industry

At blithequark, we pride ourselves on being a leader in customer service, dedicated to providing top-notch support to our clients. As a seasonal Customer Service Representative, you will play a vital role in our team, ensuring that our customers receive the highest level of service and support. The customer service industry is rapidly evolving, with a growing emphasis on personalized experiences, timely resolutions, and seamless interactions. If you are passionate about delivering exceptional customer service, have excellent communication skills, and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity at blithequark.

Job Overview

As a Customer Service Representative at blithequark, you will be responsible for handling routine and basic inbound and outbound calls, emails, web chats, and back-office services. Your primary focus will be on ensuring customer satisfaction and adhering to established Service Level Agreements (SLAs). You will work closely with our customers to resolve their queries, provide support with origination and disbursement transactions, and assist with award processing and issue resolution. This is a seasonal role with a potential end date of 12/31/2024, and you will be working a fixed shift from 11:30 AM to 8:00 PM EST.

Key Responsibilities

• Support customers in submitting and processing origination and disbursement transactions, creating and submitting on their behalf when necessary.
• Assist customers with award origination and disbursement processing, identifying and resolving processing issues in a timely and professional manner.
• Handle inbound and outbound calls, emails, web chats, and outreach to customers to resolve batch edits and errors, missing documents, and signature pages, as well as fixing data issues.
• Provide monitoring support and outreach for batch processing issues and errors, edit code rejects, and issue follow-up and resolution as requested.
• Log cases and update existing cases to record each phone, email, or web chat communication with customers, ensuring accurate and detailed documentation.
• Perform manual linking and unlinking of award records and promissory/agreement to serve notes, maintaining data integrity and accuracy.
• Analyze COD borrower data integrity situations identified by customers and provide support to research and confirm COD processing status of relevant data.
• Execute Support Services in compliance with processing and program guidelines published by blithequark, ensuring adherence to established policies and procedures.

Qualifications and Skills

To be successful in this role, you will need to possess a combination of education, experience, and skills. The minimum qualifications for this position include:

• High School Diploma or GED
• 0-2 years of call center experience or customer service/public relations experience

In addition to these minimum qualifications, we are looking for candidates who possess:

• Strong written and verbal communication skills, with the ability to convey enthusiasm, energy, and sincerity over the phone.
• Excellent listening skills, with the ability to interpret and clarify information provided by customers.
• A strong commitment to providing quality service, with a focus on customer satisfaction and resolving customer concerns.
• Keen attention to detail and accuracy, with the ability to work well under pressure and adapt to changing situations.
• A strong ability to foster good working relationships and rapport with customers, providing effective customer service and dealing tactfully and courteously with the public.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, allowing you to enhance your skills and knowledge in customer service, communication, and problem-solving. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service, providing a supportive and collaborative work environment.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, inclusive, and respectful of all employees, regardless of their background, culture, or identity. As a Customer Service Representative, you will be working in a fast-paced, dynamic environment that is focused on delivering exceptional customer service and support. You will be part of a team that is passionate about making a difference in the lives of our customers, and you will have the opportunity to contribute to our mission and values.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. As a Customer Service Representative, you will be eligible for a range of benefits, including health insurance, paid time off, and opportunities for professional development and growth. We also offer a range of perks, including flexible working hours, remote work options, and access to cutting-edge technology and tools.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and knowledge in customer service, communication, and problem-solving. Don't miss out on this opportunity to join our team and contribute to our mission of delivering exceptional customer service and support. Apply now to become a part of the blithequark team and take the first step towards a rewarding and challenging career in customer service.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and identities. Our hiring decisions are based on merit, qualifications, and fit for the role, and we do not discriminate on the basis of race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation, or national origin.