Experienced Healthcare Customer Service Representative - Remote USA - Exceptional Patient Experience and Professional Growth Opportunities

Join the blithequark Team: Where Humanity Meets Business

Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you want to be part of a company that values humanity and technology? Look no further than blithequark, a leading provider of customer experience solutions. We're seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our remote team in the USA.

About blithequark

At blithequark, we're dedicated to making customers happy. For over 40 years, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day on behalf of many of the world's leading iconic and hypergrowth brands. Our business is about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.

Job Summary

As a Healthcare Customer Service Representative working remotely with blithequark, you'll be the spark that brightens days and ignites your career. You'll be part of a dynamic team that brings humanity to business, providing exceptional customer experiences to patients and healthcare professionals. Your passion for helping others, strong product and brand knowledge, and excellent communication skills will make you a valuable asset to our team.

Key Responsibilities

• Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
• Provide exceptional customer experiences, resolving issues and addressing concerns with compassion and empathy
• Collaborate with team members to achieve shared goals and objectives

What You Bring to the Role

Essential Qualifications

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• USB wired headset (or existing headset compatible with our systems)
• Smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

Preferred Qualifications

• Previous experience in the healthcare industry
• Knowledge of healthcare benefits and eligibility
• Experience with online health accounts and functionality

What You Can Expect

Career Growth and Development

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• 1000s of free courses to support your career growth
• Individualized webcam-enabled training and coaching

Compensation and Benefits

• Base wage range of $16 per hour plus performance bonus opportunities
• Healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's inclusive, diverse, and respectful. We value our employees' well-being and provide a range of benefits and perks to support their physical and mental health. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to create your own schedule.

Why Join blithequark?

We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. By joining blithequark, you'll become part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact on people's lives.

How to Apply

If you're passionate about delivering exceptional customer experiences in the healthcare industry and want to join a company that values humanity and technology, apply now to become a Healthcare Customer Service Representative with blithequark. Visit our website to learn more about our company culture, benefits, and perks.

Don't miss this opportunity to ignite your career and make a difference in people's lives. Apply now and join the blithequark team!