Experienced Full Stack Customer Care Representative – Hybrid Work Arrangement, Excellent Benefits, and Growth Opportunities with blithequark

Join the Team at blithequark: Delivering Exceptional Customer Experiences in the Energy Sector

blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy solutions to our customers. With a strong commitment to customer satisfaction and community engagement, we are seeking a talented Customer Care Representative to join our team. As a key member of our customer service team, you will be the first point of contact for our customers, handling a variety of inquiries and providing solutions in a fast-paced and dynamic environment.

About blithequark

At blithequark, we pride ourselves on being a responsive and engaging energy company. Our success is built on the strength of our 1,700+ employees who strive to exceed customer expectations and serve the communities we operate in. We offer a comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance.

Job Summary

As a Customer Care Representative at blithequark, you will handle incoming customer phone calls, providing accurate information and solutions while adhering to company policies and procedures, as well as Pennsylvania Utility Commission (PUC) rules and regulations. This role requires a proactive and solution-oriented approach, with the ability to work independently and maintain a strict schedule. You will be trained to handle various calls, including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries.

Key Responsibilities:

• Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided.
• Demonstrate an understanding of policies and procedures to respond to customer calls, striving for a reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance skills and knowledge.
• Assist with floor training and/or shadowing opportunities when needed to support team members.
• Complete special assignments as needed in a timely manner, demonstrating flexibility and adaptability.
• Maintain responsible time and attendance, adhering to company policies and procedures.
• Participate in mandatory and voluntary overtime as needed to support business operations.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a customer service environment preferred.
• Intermediate proficiency in Microsoft Office Suite, with strong computer skills.
• Excellent verbal and written communication skills, using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills, with the ability to multitask independently.

Preferred Qualifications:

• Experience with SAP CRM and ECC systems.
• Previous experience working for a utility company.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with company policies and procedures.

What We Offer

Compensation and Benefits:

We offer a competitive starting rate of $19.00 per hour, with incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking. Once fully trained and independently call-taking, Customer Care Representatives are eligible for additional incentives up to $250 per month for achieving or exceeding all scorecard metrics.

Career Growth and Development:

At blithequark, we are committed to the growth and development of our employees. Customer Care Representatives will be eligible for annual performance reviews and merit increases one year from their hire date and eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance.

Work Environment and Culture:

We offer a hybrid work arrangement, with the opportunity to work from home part-time. Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We value our employees and strive to create a positive and supportive work culture.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. As an Equal Opportunity and Affirmative Action Employer, we welcome applications from diverse candidates and are committed to creating an inclusive work environment.

blithequark is an Equal Opportunity and Affirmative Action Employer. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with company policies. As a federal contractor that engages in safety-sensitive work, we cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.