Experienced Full Stack Customer Support Representative - Online Chat and Customer Service Excellence at Blithequark

Join the Team at Blithequark: Where Education and Community Meet

Blithequark, a leading organization in education and community support, is seeking a highly skilled and customer-focused Online Chat Representative to join our dynamic team. As a pioneer in providing essential services to families, we have evolved over the years to become a prominent player in the industry. Our commitment to excellence and customer satisfaction drives us to find the best talent, and we invite you to be a part of our journey.

About Blithequark

Blithequark, affectionately known for its roots in community support, has a rich history dating back to 1940. Founded by the United Methodist Women in the Brooklyn neighborhood of Charlotte, our organization was established to provide much-needed childcare and support to mothers during WWII. Over the years, we have expanded our services to meet the growing needs of our community, operating in 12 Center locations across Charlotte and serving more than 800 families daily. Our mission is to provide high-quality education and support services that empower families to thrive.

Job Summary

As an Online Chat Representative at Blithequark, you will play a critical role in delivering exceptional customer service to our clients. You will be the face of our organization, providing a positive and helpful attitude in all interactions. If you are passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Provide top-notch customer service to clients through online chat, ensuring a positive and helpful attitude in all interactions.
• Attend all departmental meetings, company meetings, and in-services to stay updated on products and services.
• Report to work daily and be ready to work at the scheduled start time, demonstrating a strong commitment to your role.
• Perform any other duties that may be requested by supervisor or management, showcasing your flexibility and adaptability.
• Stay up-to-date on all products and services, ensuring you have the knowledge to effectively address client inquiries.
• Maintain a professional, safe, and clean work environment, adhering to our high standards.
• Meet or exceed monthly goals, demonstrating your ability to perform under pressure.
• Work varying start times, including remote work opportunities, providing flexibility and work-life balance.

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• 1-2 years of experience in customer service, preferably in an online chat or call center environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
• Fundamental computer skills, including proficiency in Microsoft Office and ability to learn new software applications.
• Strong problem-solving and analytical skills, with the ability to resolve client issues efficiently.

Preferred Qualifications

• Experience working in an educational or community support setting.
• Knowledge of customer relationship management (CRM) software and online chat platforms.
• Certification in customer service or a related field.

Skills and Competencies

• Excellent customer service skills, with a focus on providing a positive client experience.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues.
• Flexibility and adaptability, with the ability to adjust to changing priorities and workflows.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer a range of learning benefits, including:

• Paid training and professional development opportunities.
• Growth opportunities, including promotions and lateral moves.
• Employee referral reward program, recognizing your contributions to our team.
• Employee discount program, providing exclusive discounts on our services.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a positive and supportive work environment. Our culture is built on:

• Collaboration and teamwork, with a focus on achieving shared goals.
• Innovation and creativity, encouraging new ideas and approaches.
• Diversity and inclusion, valuing the unique perspectives and experiences of our employees.
• Recognition and rewards, acknowledging your contributions to our organization.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Medical, dental, and vision insurance.
• Flexible savings account and 401K plan.
• Paid time off and sick time, providing work-life balance.
• Remote work opportunities, offering flexibility and convenience.
• Employee referral reward program and employee discount program.

Conclusion

If you are passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply for the Online Chat Representative position at Blithequark. Join our team and be part of our mission to provide high-quality education and support services to families in our community. Apply today and take the first step towards a fulfilling career with Blithequark!