Experienced Full Stack Customer Service Agent – Inbound Call Handling, Problem-Solving, and Relationship Building at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences

Blithequark, a leading affiliate in the dental insurance industry, is seeking a highly skilled and motivated Customer Service Agent (CSA) to join our dynamic team. As a CSA, you will be the face of Blithequark, providing top-notch customer service via telephone, managing a high volume of inbound calls, and serving as a liaison between our company and its valued customers. If you're passionate about delivering exceptional customer experiences, have excellent problem-solving skills, and can work independently and as part of a team, we want to hear from you!

About Blithequark

At Blithequark, we're dedicated to providing outstanding customer service and support to our customers. As an affiliate of a leading dental insurance company, we're committed to delivering high-quality services that meet the evolving needs of our customers. Our team is built on a foundation of empathy, patience, and effective communication, and we're looking for individuals who share these values.

Key Responsibilities

• Managing Incoming Calls: Handle a high volume of inbound calls, providing customer service and support via telephone and computer software systems.
• Customer Needs Assessment: Identify and assess customers' needs to achieve satisfaction, building sustainable relationships and trust with customer accounts.
• Effective Communication: Provide accurate, valid, and complete information using the right methods and tools, demonstrating exceptional verbal and written communication skills.
• Call Handling Targets: Meet personal and customer service team call handling targets, ensuring thorough call documentation and follow-up to ensure resolution.
• Problem-Solving: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Continuous Improvement: Go the extra mile to engage customers, demonstrating a commitment to delivering exceptional customer experiences.

Essential Qualifications

Knowledge, Skills, and Abilities

• Dedication and Motivation: High level of dedication, enthusiasm, and motivation to deliver exceptional customer service.
• Effective Communication: Ability to listen and communicate effectively, with excellent verbal and written communication skills.
• Customer Orientation: Customer orientation and ability to adapt/respond to different types of customers.
• Multitasking: Ability to multitask (type, talk, and navigate computer systems), prioritize, and manage time effectively.
• Composure: Ability to maintain composure in high-pressure situations, navigating tense situations with ease.
• Technical Skills: Understanding and working knowledge of technology (i.e., Microsoft Office suite of products), technology applications, and phone systems.

Education and Experience

• Education: High School Diploma required; Bachelor's degree or equivalent combination of education and experience preferred.
• Experience: Exceptional verbal and written communication skills; experience interacting with customers; excellent problem-solving skills.
• Call Center Experience: Call center experience preferred; strong understanding of company products, policies, and services preferred.

Work Environment and Physical Demands

• Work Arrangement: On-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination) work arrangements available.
• Physical Demands: Extended periods of sitting at a workstation; ability to lift up to 10 lbs.
• Telecommuting Requirements: Dedicated work area with information privacy; reliable direct high-speed internet connection required.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As a CSA, you'll have access to:

• Extended Training: Comprehensive training program, which may be in-person or virtually from home.
• Career Advancement: Opportunities for career advancement and professional growth within the company.
• Competitive Compensation: Competitive salary and benefits package, including perks and rewards for outstanding performance.

Why Join Blithequark?

By joining the Blithequark team, you'll become part of a dynamic and supportive work environment that values:

• Customer Focus: Delivering exceptional customer experiences and building long-term relationships.
• Teamwork: Collaborating with a team of dedicated professionals who share a passion for customer service.
• Innovation: Embracing new technologies and innovative approaches to improve customer service and support.
• Growth and Development: Investing in the growth and development of our team members.

What We Offer

As a valued member of the Blithequark team, you can expect:

• Competitive Salary: A competitive salary range for this role, commensurate with experience.
• Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision coverage.
• Perks and Rewards: Perks and rewards for outstanding performance, including opportunities for bonuses and professional development.

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and qualifications to succeed as a Customer Service Agent at Blithequark, we encourage you to apply. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!