Experienced Customer Service Assistant - Administrative Support and Financial Recordkeeping in a Fast-Paced Manufacturing Environment

Join the Team at blithequark: Where Your Career Can Lead You to New Heights

At blithequark, we believe in empowering our team members to reach their full potential. As a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products, we're dedicated to bringing beauty and security to the spaces that touch our lives. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction. We're now seeking a highly organized and detail-oriented Customer Service Assistant to join our dynamic team.

About blithequark

blithequark is a global organization with operations across North America and Europe. Our associates are passionate about delivering exceptional customer experiences and driving business growth through innovative products and solutions. We're committed to fostering a work environment that's inclusive, diverse, and supportive of our team members' growth and development.

Job Summary

As a Customer Service Assistant at blithequark, you'll play a critical role in ensuring seamless communication with our customers, vendors, and internal stakeholders. You'll be responsible for maintaining accurate financial records, processing transactions, and providing administrative support to our teams. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Review and maintain bills of materials in our system to ensure accuracy and efficiency.
• Respond to incoming calls from customers and vendors, providing helpful and patient support.
• Perform month-end processing tasks, including credits, debits, and financial recordkeeping.
• Maintain vendor files, contact information, and other relevant documentation.
• Issue receipts, record payments, and manage our financial recordkeeping system.
• Develop and demonstrate excellent communication skills, including helpfulness and patience when interacting with vendors, customers, contacts, and fellow employees.
• Follow established company safety policies and procedures to ensure a safe working environment.
• Collaborate with Production Supervisors and co-workers to achieve shared goals and objectives.
• Perform administrative functions, such as electronic and physical filing, scanning, copying, and organizing documents.
• Maintain electronic documents, including miscellaneous spreadsheets and office supplies.
• Enter receivers into our ERP software and manage office supply stock levels.
• Assist other departments administratively as needed and perform other general duties as required by management.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or equivalent required; associate degree preferred.
• One (1) year of Administrative Assistant experience; previous experience in a manufacturing or warehouse environment is an asset.
• Proficient in Microsoft Office Suite products, with advanced Excel skills.
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Excellent communication and customer service skills, with the ability to handle stressful situations.
• Reliable transportation and punctuality are essential; ability to work overtime as needed.

Preferred Qualifications:

• SharePoint and Salesforce experience.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and follow instructions.
• Clear and precise communication skills.

What We Offer

At blithequark, we're committed to investing in our people and providing a competitive compensation and benefits package. Our benefits typically include:

• Medical and dental coverage.
• Generous leave policies.
• Retirement program.

We're also proud to have been recognized as one of 'America's Best Employers' by Forbes and one of the 'World's Most Trustworthy Companies' by Newsweek.

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that encourages growth, innovation, and teamwork. Our company culture is built on a foundation of excellence, integrity, and customer satisfaction. By joining our team, you'll have the opportunity to:

• Develop your skills and expertise in a fast-paced manufacturing environment.
• Collaborate with a diverse and talented team of professionals.
• Contribute to the development of innovative products and solutions.
• Enjoy a competitive compensation and benefits package.

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

blithequark is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.