Experienced Tele Chat and Live Chat Support Specialist - Customer Service Excellence at Blithequark

Join the Team at Blithequark: Delivering Exceptional Customer Experiences

Blithequark is a leading Strategy & Operations consulting firm dedicated to empowering executives of construction companies across the western and southwestern United States. With a strong presence in Las Vegas, NV, and Corona, CA, we specialize in helping businesses with 100-500 employees increase revenues, reduce costs, and improve profit margins. Our success is built on the foundation of active listening and genuine understanding, which enables us to connect with our clients on a personal level and deliver successful project implementations.

About the Role: Tele Chat and Live Chat Support Specialist

We are seeking a highly skilled and customer-focused Tele Chat and Live Chat Support Specialist to join our Customer Support team at Blithequark. As a critical member of our team, you will be responsible for providing top-notch customer service through tele chat and live chat channels. If you possess excellent communication skills, a passion for helping customers, and a strong ability to multitask, we encourage you to apply for this exciting opportunity!

Key Responsibilities:

• Respond to Customer Inquiries: Provide timely and accurate support to customers via tele chat and live chat channels, addressing their questions and concerns with professionalism and courtesy.
• Deliver Product Information and Troubleshooting: Assist customers with product information, troubleshooting, and issue resolution, ensuring that their needs are met and exceeded.
• Ensure Customer Satisfaction: Deliver exceptional customer experiences by providing prompt and accurate responses, resolving issues efficiently, and escalating complex problems to senior support specialists when necessary.
• Maintain Detailed Records: Keep accurate and detailed records of customer interactions and transactions, using our customer relationship management (CRM) software to track customer history and preferences.
• Collaborate with Team Members: Work closely with other team members to improve customer support processes, share knowledge, and best practices to enhance the overall customer experience.

Essential Qualifications:

• Previous Experience: A minimum of 1-2 years of experience in a customer service or support role, preferably in a fast-paced environment.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Multitasking and Prioritization: The ability to multitask and prioritize tasks in a fast-paced environment, managing multiple customer interactions simultaneously.
• Problem-Solving Skills: Strong problem-solving skills and attention to detail, with the ability to analyze problems, identify solutions, and implement effective fixes.
• Proficiency in Tele Chat and Live Chat Software: Proficiency in using tele chat and live chat software, with the ability to quickly learn and adapt to new technologies.

Preferred Qualifications:

• Experience in the Construction Industry: Experience working in the construction industry or supporting customers in a similar field.
• CRM Software Experience: Experience using CRM software to manage customer interactions and track customer history.
• Certifications and Training: Relevant certifications or training in customer service, sales, or a related field.

Career Growth Opportunities and Learning Benefits at Blithequark

At Blithequark, we are committed to the growth and development of our team members. We offer a range of career growth opportunities and learning benefits, including:

• Professional Development: Ongoing training and development programs to enhance your skills and knowledge.
• Mentorship: Opportunities to work with experienced professionals and mentors who can guide and support your career growth.
• Career Advancement: Opportunities for career advancement and promotion within the company.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support your work-life balance.

Work Environment and Company Culture at Blithequark

At Blithequark, we pride ourselves on a collaborative and customer-centric work environment. Our company culture is built on the following values:

• Customer Focus: We are dedicated to delivering exceptional customer experiences and building long-term relationships.
• Teamwork: We believe in the power of teamwork and collaboration to achieve common goals.
• Innovation: We encourage innovation and creativity, embracing new ideas and technologies to drive business growth.
• Integrity: We operate with integrity, honesty, and transparency in all our interactions.

Compensation and Benefits at Blithequark

We offer a competitive compensation package and benefits program, including:

• Competitive Hourly Rate: $27-$30 per hour, depending on experience.
• Opportunities for Overtime: Opportunities for overtime and bonus pay.
• Comprehensive Benefits: Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid Time Off: Paid time off and holidays.

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Tele Chat and Live Chat Support Specialist, you will play a critical role in our Customer Support team, providing top-notch service to our customers and contributing to the growth and success of our business. Please submit your application, including your resume and cover letter, to join our team and start your career journey with Blithequark!