Experienced Full-Time Remote Customer Service Representative - Healthcare Industry with blithequark

Join the blithequark Team: Transforming Healthcare with Compassion and Innovation

blithequark is a pioneering care-at-home data, technology, and service platform revolutionizing the healthcare industry. With a 20-year history, we have established ourselves as the leading provider of durable medical equipment (DME) and pharmacy solutions. Our mission is to deliver exceptional patient care, comfort, and peace of mind through innovative technology and robust analytics. We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our dynamic team and shape the future of healthcare.

About Us

At blithequark, we pride ourselves on our inclusive and dynamic work environment, where innovation and collaboration thrive. Our team is passionate about making a positive impact on the community and the world, and we believe in empowering our employees to grow both personally and professionally. We offer ample opportunities for career advancement, continuous learning, and skill development, ensuring that our team members can reach their full potential.

Our Culture and Values

We symbolize transformation – in the industry, our people, and the lives we touch. Our agile and adaptable team culture encourages creativity, innovation, and growth. We value our employees' well-being and provide a comprehensive benefits package, competitive pay, and opportunities for career advancement. Our team is guided by a higher calling to provide quality patient care and make a positive impact on the lives of our patients and their families.

Job Summary

As a Remote Customer Service Representative at blithequark, you will be the voice of our company, handling a wide range of calls, including order and delivery of equipment, scheduling, pick-up, maintenance, or changes in service. You will provide expert assistance, promote health and wellness, and document interactions with patients, caregivers, business clients, drivers, and operations. This is a full-time position that requires reliable internet connectivity and a flexible schedule.

Key Responsibilities:

• Handle inbound and outbound calls, responding to patient and caregiver inquiries, and resolving issues in a professional and empathetic manner.
• Act as a liaison between patients/caregivers, business clients, drivers, and operations, ensuring seamless communication and coordination.
• Promote health and wellness by offering resources and information to patients, ensuring they receive the best possible care.
• Document interactions accurately, logging and tracking details for follow-up or reporting purposes.
• Maintain a high level of customer satisfaction, addressing concerns and resolving issues efficiently.

Requirements:

Essential Qualifications:

• High School Diploma or GED required.
• Strong interpersonal skills, with the ability to handle calls professionally, even in high-stress situations.
• Flexible schedule, with the ability to maintain a flexible schedule to accommodate on-call rotation.
• Reliable internet connectivity, with a wired connection (no mobile hotspots).
• Experience operating in a similar remote capacity preferred.
• Ability to operate in a high-volume, fast-paced work environment with adherence to established metrics.

Preferred Qualifications:

• Bi-lingual (Spanish) skills.
• 1 year of customer service experience.

What We Offer:

Compensation and Benefits:

• Competitive pay: $17.00 per hour.
• Comprehensive benefits package, including:
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Paid time off (PTO).
  • Sick time.
  • 401(k) with matching.
• Growth opportunities and career advancement.
• Innovative and revolutionary technology solutions.
• A dynamic and inclusive work environment.

Schedule:

• Full-time position, 40 hours per week.
• Flexible schedule, with shifts between 6:00 a.m. and 9:00 p.m.
• Ability to work on holidays, weekends, and nights as needed.

Training and Development:

As a Remote Customer Service Representative at blithequark, you will undergo a comprehensive 6-week paid training program, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Arizona time. This training is mandatory, and 100% attendance is required.

Why Join Us?

At blithequark, we believe that our Customer Service Representatives are the first point of contact for patients, healthcare providers, and family members, and play a critical role in shaping their overall experience. By joining our team, you will have the opportunity to make a positive impact on the lives of our patients and their families, while growing your career in a dynamic and innovative industry.

How to Apply:

If you are a compassionate and skilled customer service professional looking to join a team that is transforming the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and answer the following questions:

• Can you work on holidays?
• Are you able to effectively work from home in a quiet, distraction-free workspace?
• Do you foresee any issues with multitasking, computer skills, and typing efficiently while toggling between screens?

We look forward to hearing from you and discussing how you can join our team and make a difference in the lives of our patients and their families.