Experienced Full Stack Customer Service Analyst – Payroll and HR Technology Support and Solutions

Job Summary

Are you ready to elevate your career in payroll and HR technology? At blithequark, we are proud to be recognized for four consecutive years on the INC 5000’s list of fastest-growing companies in the U.S. As a market leader in cloud-based payroll and HR solutions, we empower over 300 payroll service firms nationwide with cutting-edge technology that drives productivity and success. We are seeking an experienced Payroll Software Support Specialist to join our dynamic team! In this crucial role, you will ensure our end users have the support they need to accomplish their organizational tasks efficiently. Your expertise will help us maintain our commitment to outstanding customer service and operational excellence.

About blithequark

blithequark is a leading provider of cloud-based payroll and HR solutions, dedicated to empowering payroll service firms nationwide with innovative technology. Our solutions are designed to drive productivity, enhance operational efficiency, and ensure compliance with regulatory requirements. With a strong commitment to customer satisfaction, we have established ourselves as a trusted partner for businesses seeking to streamline their HR and payroll processes.

Key Responsibilities

• Support and Troubleshoot: Field incoming help requests from end users via phone and tickets, providing courteous and effective assistance.
• Problem-Solving: Determine functional specifications for software systems and programs, documenting, analyzing, and testing to resolve user issues.
• Prioritize Requests: Schedule and prioritize problems, escalating to the appropriate technician or department as needed.
• Documentation: Record, track, and document the entire problem-solving process, noting all decisions and actions taken until resolution.
• Diagnostics: Apply diagnostic utilities to analyze software functionalities for effective troubleshooting.
• Software Testing: Test new software products and releases to ensure issues are adequately resolved.
• Training Development: Create and document help files, tutorials, and release notes to enhance user experience.
• Training Delivery: Prepare and deliver training sessions—online, on-site, and off-site—to customers, ensuring they are well-equipped to use our products.

What We Are Looking For

Education and Experience

• Bachelor’s Degree: Preferred.
• Relevant Experience: Experience in payroll or HCM software is preferred.

Technical Skills

• Computer Skills: Strong computer skills with the ability to read, analyze, and interpret policies, documents, and regulations.
• Analytical Skills: Strong analytical skills to address practical problems and navigate various challenges.

Soft Skills

• Communication: Excellent verbal and written communication skills, with the ability to establish rapport and respond effectively to various audiences.
• Team Player: Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks with attention to detail and time management.

Why Join blithequark?

Career Growth and Development

At blithequark, we value your professional development and offer numerous opportunities for advancement. As a member of our team, you will have the chance to grow your skills, take on new challenges, and contribute to the success of our organization.

Impactful Work

As a Payroll Software Support Specialist, you will play a vital role in delivering exceptional support to our clients, directly contributing to their success. Your expertise will help us maintain our commitment to outstanding customer service and operational excellence.

Supportive Culture

We pride ourselves on our collaborative and supportive culture. Our team is dedicated to working together to achieve common goals, and we encourage open communication, idea-sharing, and feedback.

What We Offer

Compensation and Benefits

We offer a competitive salary of $60,000 plus a 5% bonus, as well as a comprehensive benefits package that includes:

• Generous holiday allowance
• Charity/volunteering days
• Income protection insurance
• Life assurance
• Employee Assistance Program
• Private healthcare
• Additional discount schemes
• Cycle to work scheme

Work Environment

We offer a remote work arrangement, allowing you to work from the comfort of your own home. Our team is distributed across the USA, and we use modern technology to stay connected and collaborate effectively.

How to Apply

If you are excited about the opportunity to join our team and contribute to the success of blithequark, please submit your application today! We encourage you to apply as soon as possible, as this vacancy will close in a month at 23:59 BST.

Don’t miss this fantastic opportunity to advance your career with blithequark. We look forward to hearing from you!