Experienced Virtual Customer Care Representative – Homebuilder Customer Relations and Community Management

Join the Team at blithequark

blithequark is a leading national homebuilder dedicated to creating exceptional experiences for homeowners, communities, and associates. With a commitment to building quality homes, providing outstanding customer service, and fostering a culture of growth and opportunity, blithequark has earned recognition as a Fortune 500 company and consistently ranks among the top homebuilders in the United States.

A Career with Purpose at blithequark

At blithequark, we empower our associates to build their futures through meaningful careers that make a real impact. As a Virtual Customer Care Representative, you will play a vital role in managing and overseeing homes under warranty in assigned communities, promoting positive relationships with customers and trade partners, and ensuring exceptional customer service.

Your Responsibilities on the Team

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment-related issues
• Understand manufacturer recommendations for the use and application of their products
• Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
• Review and certify the completion of each home within the assigned community
• Manage, supervise, and direct all aspects of customer relations for an assigned community
• Conduct field meetings with trade partners, construction staff, and sales staff as needed
• Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review, and resolve the condition of the community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

Essential Qualifications:

• High School Diploma or equivalent required, or equivalent work experience
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Preferred Qualifications:

• Bachelor's degree in a related field

Skills and Competencies

To succeed as a Virtual Customer Care Representative at blithequark, you will need:

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.

Benefits Overview:

• Robust health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• Education Assistance Program and up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program and significant Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day

Work Environment and Company Culture

At blithequark, we believe in investing in our associates, empowering them to thrive both personally and professionally. Our work environment is designed to support collaboration, innovation, and growth, with a focus on:

• Diversity, equity, and inclusion
• Professional development and training
• Recognition and rewards for outstanding performance
• A culture of opportunity and growth

Physical and Office/Site Presence Requirements

This is an onsite position in Chantilly, VA. As a Virtual Customer Care Representative, you will be required to:

• Work in excess of eight hours per day
• Operate a motor vehicle
• Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
• Occasionally operate construction equipment
• Sit at a computer monitor for extended periods
• Meet with building partners and receive/return phone messages
• Work in a construction environment under all weather conditions

Why Join blithequark?

At blithequark, we offer a unique opportunity to join a leading national homebuilder and make a real impact on the lives of homeowners and communities. With a commitment to exceptional customer service, quality homes, and associate growth, we are the perfect place to build your career and achieve your goals.

Apply Now!

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to join our team today!