**Experienced Customer Service Representative I - Remote Opportunity**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working collaboratively with others? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative I. As a key member of our customer service team, you will play a vital role in providing top-notch support to our network of agents across the country, ensuring that our customers receive the best possible experience. **About blithequark** blithequark is a leading provider of innovative insurance and protection solutions, serving a diverse range of customers and industries across North America, Europe, and Australia. With a commitment to customer-centered service, we strive to create a safe and welcoming environment for our teammates, customers, partners, owners, and the communities we serve. Our company values diversity, equity, and inclusion, and we are dedicated to recruiting, developing, promoting, and retaining talented individuals from all backgrounds and life experiences. **About the Role** As a Customer Service Representative I, you will be responsible for providing a range of routine customer service and support to agents and carriers over the phone, through email or chat. You will work closely with team members and collaborate with other departments to deliver an exceptional customer experience. Your primary responsibilities will include: * Providing a positive and service-oriented attitude when answering incoming phone calls * Delivering a high level of customer satisfaction with the goal of creating an exceptional experience * Maintaining a continual working knowledge of our client's products, services, and promotions * Delivering service utilizing prescribed standards to supply accurate information to callers and resolve their issues * Researching, resolving, and communicating information back to the customer in a clear and educated manner * Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams * Completing a variety of forms and documents based on guidelines * Documenting all customer information, communications, and sales in our CRM system * Reviewing and processing applications, binders, and other documents required for policy issuance * Processing policy endorsements, sending time-sensitive policy documents, handling various agent and carrier requests * Assisting with creating and updating various processes * Organizing policy files for proper documentation management * Working collaboratively with other team members and across departments to ensure accurate and timely completion of tasks * Providing excellent customer service internally and externally * Other responsibilities as assigned **Shift Requirements** The shift requirements for this role are Monday-Friday, 8:00am to 5:00pm PST. We offer a hybrid work option, allowing you to balance your work and personal life. **What We Look For** To succeed in this role, you will need: * High school graduate or equivalent education * 1+ years of customer service experience, handling high volume phone calls * Excellent written and verbal communication skills with the ability to receive and make calls with confidence * Strong organizational and desk management skills * Strong multi-tasking abilities * Ability to be a team player collaborating with customers and others within the organization * Detail-oriented to complete tasks accurately * Strong work ethic and time management skills * Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software **About Our Culture** At blithequark, we pride ourselves on our fun, fast-paced culture. We offer a workplace that supports and promotes diversity, equity, and inclusion, and we are committed to creating a safe and welcoming environment for all our teammates. Our company values include: * A commitment to customer-centered service * A focus on innovation and continuous improvement * A culture of collaboration and teamwork * A dedication to diversity, equity, and inclusion * A commitment to providing opportunities for growth and development **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive hourly rate ($18 - $22/hour) * Hybrid work option * Comprehensive medical, dental, vision, disability, and life insurance * 401k with company match * Generous paid vacation * Paid holidays * Employee referral bonus **Compensation Range** The compensation range for this role is $18 - $22/hour, depending on factors such as geographical location, relevant experience, skills, and knowledge pertaining to this role and industry. **Equal Employment Opportunity** blithequark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. We are committed to creating a safe and welcoming environment for all our teammates, customers, partners, owners, and the communities we serve. **Accommodation** Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. We will accommodate a candidate to the point of undue hardship. Please inform our personnel representative if you require any accommodation in the application process. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job