**Full-Time Remote Customer Service Representative – Nova Scotia**

Are you a highly motivated and dedicated individual with excellent communication skills, looking for a challenging and rewarding career in customer service? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. As a Full-Time Remote Customer Service Representative at blithequark, you will be the face of our company, providing exceptional customer experiences to our clients' customers. You will be responsible for troubleshooting basic technical issues, building strong relationships with customers, and professionally representing some of the most recognizable brands in the world. **About blithequark** blithequark is a dynamic and innovative company that has established itself as a trusted partner in the industry. With a commitment to excellence and a focus on innovation, we have created a work environment that is engaging, fun, and rewarding. Our team members are passionate about delivering exceptional customer experiences and are empowered to make a real difference in the lives of our clients' customers. **Key Responsibilities** As a Full-Time Remote Customer Service Representative at blithequark, you will be responsible for: * Listening to customers, understanding their needs, and resolving customer issues * Utilizing systems and technology to complete account management tasks * Recognizing sales opportunities and applying sales skills to upgrade * Explaining and positioning products and processes with customers * Appropriately escalating customer dissatisfaction with managerial team * Ensuring first call resolution through problem-solving and effective call handling **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Previous customer service experience in a call center or retail environment * Experience with sales and upselling/cross-selling * Knowledge of CRM software and other customer relationship management tools * Basic knowledge of technical troubleshooting and problem-solving * Experience working in a remote or virtual environment **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong customer service skills, with a focus on empathy and responsiveness * Ability to adapt to changing situations and priorities * Strong technical skills, including proficiency in Microsoft Office Suite and CRM software **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including: * Comprehensive onboarding program to ensure a smooth transition into the role * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to a range of online learning resources and training programs * Regular feedback and coaching to help you achieve your goals **Work Environment and Company Culture** At blithequark, we pride ourselves on our dynamic and inclusive work environment. We offer a range of benefits and perks, including: * Flexible scheduling and remote work options * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Access to a range of employee discounts and perks * Opportunities for socialization and team-building * A fun and engaging work environment with a focus on innovation and creativity **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly + bonus pay structure * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Access to a range of employee discounts and perks * Opportunities for career advancement and professional growth * A fun and engaging work environment with a focus on innovation and creativity **Physical Requirements** This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we are committed to creating a diverse and inclusive work environment. We believe that diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks to be worn when on-location. For more information on blithequark's response to COVID-19, please visit www.blithequark.com/covid-19. **How to Apply** If you are a motivated and dedicated individual with excellent communication skills, looking for a challenging and rewarding career in customer service, please apply to this role through our careers page. We look forward to hearing from you! Apply for this job