**Experienced Full Stack Customer Service Agent – Remote Contact Center Representative (Full-Time & Part-Time) at blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity in a dynamic and fast-paced environment? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent – Remote Contact Center Representative role at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services solutions. Our mission is to help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to be the partner of choice for mid-market, Federal & enterprise partners across North America. **Job Summary** As an Experienced Full Stack Customer Service Agent – Remote Contact Center Representative at blithequark, you will be responsible for providing exceptional customer service, technical support, and sales interactions to hundreds of customers each week across the country. You will be the face of our company, interacting with customers to resolve support issues, sell new products and services, and ensure best-in-class customer experiences. This is a full-time and part-time remote opportunity, offering a competitive salary, comprehensive benefits, and opportunities for career growth and development. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including data entry, order processing, and customer updates * Recognize sales opportunities and apply sales skills to upgrade customer accounts and increase revenue * Explain and position products and processes with customers, ensuring they understand the value and benefits of our services * Appropriately escalate customer dissatisfaction with managerial team to ensure timely resolution and prevent customer churn * Ensure first call resolution through problems solving and effective call handling, minimizing the need for follow-up calls and improving customer satisfaction **Essential Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills, with the ability to communicate effectively with customers, colleagues, and management * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage in a fast-paced environment **Preferred Qualifications** * Previous customer service or sales experience, preferably in a contact center environment * Experience with CRM software and other customer relationship management tools * Knowledge of sales and marketing principles, with a focus on customer acquisition and retention * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions * Ability to work in a team environment, with a focus on collaboration and mutual support * Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues **Skills and Competencies** * Excellent communication and problem-solving skills * Strong analytical and critical thinking skills * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong customer service skills, with a focus on empathy, responsiveness, and patience * Ability to work independently and as part of a team * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects * Ability to adapt to changing circumstances and priorities, with a focus on flexibility and adaptability **Career Growth Opportunities and Learning Benefits** * Comprehensive training program, including onboarding, product knowledge, and sales training * Opportunities for career growth and advancement, with a focus on promoting from within * Regular performance reviews and feedback, with a focus on continuous improvement and development * Access to training and development resources, including online courses, webinars, and workshops * Opportunities for professional certification and advancement, with a focus on customer service, sales, and leadership **Work Environment and Company Culture** * Remote work environment, with a focus on flexibility and work-life balance * Collaborative and supportive team culture, with a focus on mutual respect and open communication * Opportunities for socialization and team-building, with a focus on building relationships and networking * Access to company resources and benefits, including employee assistance programs, wellness initiatives, and recognition programs * Strong commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment **Compensation, Perks, and Benefits** * Competitive salary, ranging from $12.10 to $16.10 per hour, depending on experience and qualifications * Comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays * Opportunities for bonuses and incentives, including cash and prize contests * Access to company resources and benefits, including employee assistance programs, wellness initiatives, and recognition programs * Strong commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment **Physical Requirements** * This job operates in a professional office environment, with a focus on remote work and flexibility * While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset * The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer * The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds **Conditions of Employment** * Must be authorized to work in the country where the job is based * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint * Must be willing to submit to drug screening * Must be able to maintain regular attendance and punctuality, with a focus on reliability and accountability **Reasonable Accommodation** * blithequark is committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship * The policy regarding requests for reasonable accommodation applies to all aspects of employment **Equal Opportunity Employer** * blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion * We believe that diversity is a strength, and we strive to create a welcoming and inclusive work environment that values and respects all employees, regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity in a dynamic and fast-paced environment, we encourage you to apply for the Experienced Full Stack Customer Service Agent – Remote Contact Center Representative role at blithequark. Apply for this job