Customer Support Specialist - Delivering Exceptional Technical Support to blithequark's Valued Clients Remotely from Lithuania

Unlock a Rewarding Career in Customer Support with blithequark

Are you a skilled and compassionate customer support professional looking for a remote opportunity in Lithuania? Do you have a passion for resolving technical issues and delivering top-notch service to clients? blithequark, a global business outsourcing company, is now seeking a talented Customer Support Specialist to join our dynamic team supporting a renowned technology leader, blithequark's esteemed client.

About blithequark and the Role

At blithequark, we specialize in providing comprehensive business outsourcing solutions to prominent companies worldwide, enabling them to focus on their core operations while we handle their customer service, financial management, and other business processes. As a Customer Support Specialist in our team, you will be employed by blithequark and will play a crucial role in delivering exceptional technical and non-technical support to blithequark's clients' customers.

Key Responsibilities

• Respond to incoming calls, emails, and chats from customers in Lithuanian and Russian, providing timely and effective solutions to their inquiries.
• Offer technical and non-technical assistance to customers, addressing their concerns and resolving issues in a professional and courteous manner.
• Develop and implement efficient solutions to customer complaints, ensuring high satisfaction rates and adherence to blithequark's policies and procedures.
• Treat customers with respect and empathy, fostering a positive experience and promoting customer loyalty.
• Collaborate with colleagues and management to share knowledge, best practices, and feedback, driving continuous improvement in customer support services.

Essential and Preferred Qualifications

To excel in this role, you should possess:

• Fluency in Lithuanian (C1 level) and a good command of Russian and English (B2 level).
• Previous experience in customer service, preferably in a call center environment, although comprehensive training will be provided for the right candidate.
• Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues effectively.
• Proficiency in handling multiple customer interactions simultaneously, prioritizing tasks, and managing time efficiently.
• A customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction.

Preferred qualifications include:

• Technical knowledge or experience in the technology industry, although not essential.
• Familiarity with customer support software and tools.
• Previous experience working in a remote or flexible work environment.

Skills and Competencies

To succeed as a Customer Support Specialist at blithequark, you will need to demonstrate:

• Excellent problem-solving skills, with the ability to analyze issues and develop effective solutions.
• Strong communication and active listening skills, with the ability to understand customer needs and concerns.
• A positive and adaptable attitude, with a willingness to learn and grow in the role.
• The ability to work independently and as part of a team, collaborating with colleagues to achieve shared goals.
• A commitment to delivering exceptional customer service, with a focus on customer satisfaction and loyalty.

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to supporting the growth and development of our employees. As a Customer Support Specialist, you will have access to comprehensive training and coaching, enabling you to excel in your role and advance in your career. Our dynamic and supportive team environment fosters collaboration, innovation, and continuous learning, providing opportunities for professional growth and development.

Work Environment and Company Culture

As a remote employee, you will enjoy the flexibility and autonomy of working from home in Lithuania. Our company culture values diversity, inclusivity, and teamwork, promoting a positive and supportive work environment. We prioritize employee well-being, offering a range of benefits and perks to support your physical, mental, and emotional health.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00.
• An hourly rate of €8.03 to €8.56 during the trial period and after.
• Performance-based bonuses, recognizing and rewarding outstanding performance.
• A supportive team and management, with opportunities for career growth and professional development.

Our benefits package includes a range of perks and incentives, designed to support your overall well-being and job satisfaction.

Join Our Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Our recruitment process is designed to be fair, transparent, and efficient, consisting of an initial phone call with our recruiter, a Teams interview, and a reference check.

We are committed to equal employment opportunities and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Don't miss this chance to join our dynamic team and embark on a rewarding career in customer support with blithequark. Apply now and take the first step towards a fulfilling and successful career!

START DATE: As soon as possible during September 2024

LOCATION: Work from home in Lithuania

EMPLOYMENT TYPE: Permanent, with a 3-month trial period

WORKING HOURS: Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours per shift)