Customer Success Executive - Driving Business Growth through Strategic Account Management at blithequark

Unlock Your Potential as a Customer Success Executive at blithequark

Are you a seasoned Customer Success Executive with a passion for delivering exceptional customer experiences and driving business growth? Do you have a proven track record of success in managing strategic accounts and identifying new opportunities? If so, we invite you to join the blithequark team as a Customer Success Executive, where you'll play a critical role in advising and supporting our customers, driving revenue growth, and fostering long-term partnerships.

About blithequark

blithequark is a global leader in intelligent insurance software solutions, empowering insurers to future-proof their organizations with operational excellence in a rapidly changing marketplace. With a robust platform, customer-driven partnerships, and a rich ecosystem, blithequark helps insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance. Our commitment to innovation, customer satisfaction, and diversity makes us an exciting and dynamic place to work.

Key Responsibilities

• Collaborate with cross-functional teams, including delivery and support, to ensure high customer satisfaction and referenceability.
• Drive sales growth and profitability through proactive management of assigned customer relationships, identifying opportunities, and closing deals.
• Develop and execute customer account plans, leading joint company/customer planning processes to identify customer needs, prioritize initiatives, and establish clear action plans for success.
• Foster deep and broad customer relationships through extensive knowledge of their operations, people, and business, enabling strategic, relationship-based value-added solutions.
• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors, developing true partnership relationships.
• Ensure overall customer success and satisfaction with blithequark products and services.
• Build strong relationships with both customers and internal project teams.
• Support marketing initiatives, such as press releases, market speaking opportunities, and other collaborations.

Requirements

To succeed as a Customer Success Executive at blithequark, you'll need:

• 10+ years of relevant experience, with at least 5 years as a Customer Success Executive.
• Experience and knowledge of core software solutions, with a focus on the insurance industry.
• A proven track record of interacting with customer C-Levels, key business executives, and stakeholders, developing strong, long-lasting relationships.
• Experience with "solutioning" and identifying new opportunities from customer business needs.
• A history of closing multi-million enterprise-wide software and services solution deals.
• A successful track record of revenue and profit growth as an Account Manager in a software company.
• Strong verbal, written, and presentation skills.
• The ability to serve as a trusted liaison between customers and our business units.
• Willingness to travel nationally as required.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Experience working in a global, SaaS-based software company.
• Knowledge of AI and advanced automation in the insurance industry.
• A background in property and casualty, workers' compensation, or life insurance.

What You'll Gain

As a Customer Success Executive at blithequark, you'll have the opportunity to:

• Drive business growth and revenue through strategic account management.
• Develop and execute customer account plans, driving customer success and satisfaction.
• Build strong, long-lasting relationships with customers and internal stakeholders.
• Stay at the forefront of industry trends and innovations, leveraging blithequark's expertise and resources.
• Grow your skills and expertise in a dynamic, global organization.

Work Environment and Company Culture

At blithequark, we're committed to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. Our culture values:

• Innovation and customer-centricity.
• Collaboration and teamwork.
• Diversity, equity, and inclusion.
• Continuous learning and growth.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A salary commensurate with experience.
• Performance-based bonuses and incentives.
• A comprehensive benefits package.
• Opportunities for professional growth and development.

Why Join blithequark?

By joining blithequark as a Customer Success Executive, you'll become part of a global team that's shaping the future of insurance software solutions. You'll have the opportunity to drive business growth, develop strategic customer relationships, and stay at the forefront of industry innovations. If you're a motivated, customer-focused professional with a passion for success, we encourage you to apply.

blithequark is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.