Experienced Remote Customer Service and Sales Representative - Retention Specialist Role at blithequark

Join blithequark: Where Purpose Meets Career Growth

At blithequark, we're not just a company; we're a family united by a noble purpose - helping save lives for a living. With a rich history dating back to 1874, we've established ourselves as the #1 smart home security provider in the U.S., protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. As we continue to evolve with the times, our mission remains clear: making a real impact in the lives of our customers.

About the Role: Remote Customer Service/Sales Representative

We're seeking a skilled and experienced Remote Customer Service and Sales Representative to join our team as a Retention Specialist. In this critical role, you'll be the expert problem solver who retains customers by providing award-winning service and identifying opportunities to recommend long-term solutions. Your primary goal will be to deliver an exceptional customer experience that fosters brand loyalty and retains customers for the long term.

Key Responsibilities:

• Handle a high volume of incoming calls from customers requesting to cancel their blithequark services, proactively identifying opportunities to retain their business.
• Utilize your sales experience to persuade and upsell customers while reducing their frustration and displeasure, ultimately saving their business.
• Appropriately handle back-to-back calls with care, empathy, compassion, and professionalism to ensure the best customer experience.
• Leverage exceptional de-escalation skills on difficult escalated calls, focusing on identifying concerns and providing multiple offers to resolve the customer's issue.
• Retain long-term business for blithequark through customer service commitments, providing the right solution to save the customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request and create quick calculations to negotiate the right solution with the customer.
• Consistently improve performance and achieve your goals, multitasking with several tools (10+) to help retain customers and make them customers for life.
• Maintain knowledge of blithequark policies, products, services, and systems, as well as knowledge of the wireless industry, service capabilities, and other security companies.

Essential Qualifications:

• 2+ years of experience in a sales role tied to performance, where you had to sell or save customers.
• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Ability to work with numerous screens and programs open to help resolve customer issues.
• Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service.
• Ability to interpret contracts and communicate terms and conditions.
• Active listening and negotiation skills.

Preferred Qualifications:

• Previous experience in the security industry or a related field.
• Knowledge of blithequark's products and services.
• Excellent communication and problem-solving skills.

What You'll Gain from Working at blithequark

At blithequark, we're committed to creating a culture of career advancement and development. You'll have the opportunity to achieve your goals personally and professionally, with a focus on family, partnership, development, incentives, and fun. Our inclusive experience for every employee ensures that you feel valued and supported throughout your career.

Career Growth Opportunities:

• Opportunities for career advancement within the company.
• Professional development programs to enhance your skills and knowledge.
• A culture of coaching and mentoring to support your growth.

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from home in a private, undisturbed place. We're committed to providing a distraction-free environment that allows you to focus on delivering exceptional customer service. Our company culture is built on a foundation of family, partnership, development, incentives, and fun, ensuring that you feel connected and engaged with our team.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• A starting hourly rate of $18.00 per hour, with incremental increases of $0.50 every 30 days until reaching $21.00 per hour after 180 days of employment.
• Paid training for the first 8-12 weeks in Irving, TX.
• Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, 401(k) with employer matching, paid vacation time, and tuition reimbursement.
• Employee referral bonuses and a culture of coaching, development, and career growth opportunities.
• Access to healthcare benefits, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off.

Why Choose blithequark?

At blithequark, we're more than just a company; we're a community of individuals with passion, commitment, drive, and ambition. We're united by a noble purpose - helping save lives for a living. By joining our team, you'll be part of a dynamic organization that makes a real impact in the lives of our customers every day. We're committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills, and we're excited to have you join us on this journey.

If you're looking for a career where you can make a real difference and grow professionally, we encourage you to apply to blithequark today. Don't miss this opportunity to join our family and put purpose behind your paycheck.