Experienced Online Chat Representative - Full Time Member Contact Center Role at blithequark

Join the blithequark Team: Empowering Financial Freedom for Our Members

At blithequark, we're not just a financial institution; we're a community-driven organization dedicated to making a positive impact on the lives of individuals and the community we serve. Our foundation is built on the principle that people are more than just their credit score, and we're committed to providing a warm, family environment while offering tools to make managing finances hassle-free.

As a full-time Member Contact Center Representative at blithequark, you'll be an integral part of our growing team, working in a non-member facing call center environment to deliver exceptional member service via phone, email, and online chat. If you're passionate about responding to member financial inquiries, uncovering opportunities, and recommending appropriate financial solutions to maintain the member's relationship with the credit union, we want to hear from you!

About Us: Our Mission and Culture

At blithequark, we believe in people helping people. Our members are at the heart of everything we do, and their deposits fund other member loans, keeping both our rates and fees low. Every dollar of profit we make is reinvested into the credit union and the community, making us a truly member-centric organization. Our ideal candidate is someone who shares our values and is committed to delivering outstanding service in a fast-paced, dynamic environment.

Key Responsibilities: Delivering Exceptional Member Service

• Assist members with service requests and provide solutions on a variety of financial accounts, ensuring timely and effective resolution to their queries.
• Respond to member financial inquiries via phone, email, and online chat, providing clear and concise information to address their needs.
• Uncover opportunities to recommend appropriate financial solutions to members, promoting the credit union's products and services while maintaining the member's relationship with us.
• Prepare and inspect documents with visual acuity, ensuring accuracy and attention to detail in all member interactions.
• Maintain a high level of knowledge about blithequark's products and services, staying up-to-date on industry trends and developments to provide informed support to members.

Essential and Preferred Qualifications: What We're Looking For

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build rapport with members and provide personalized support.
• A strong customer service background, preferably in a financial institution or call center environment.
• The ability to work in a fast-paced, dynamic environment, prioritizing multiple tasks and managing competing demands.
• Good credit history, as we are a financial institution that values financial responsibility.
• Proficiency in Microsoft Office and other software applications relevant to the role.

Preferred qualifications include:

• Previous experience in a financial institution or credit union, with knowledge of financial products and services.
• A degree in a relevant field, such as finance, business, or communications.
• Certifications or training in customer service, financial services, or a related field.

Skills and Competencies: What You'll Need to Succeed

To excel as a Member Contact Center Representative at blithequark, you'll need:

• Exceptional communication skills, with the ability to articulate complex information in a clear and concise manner.
• Problem-solving skills, with the ability to analyze member issues and provide effective solutions.
• Customer service skills, with a focus on delivering personalized support and building strong relationships with members.
• Technical skills, with proficiency in software applications relevant to the role and the ability to learn new systems quickly.
• Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Member Contact Center Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement within the organization, with a clear path for progression.
• A supportive and collaborative work environment that encourages learning and growth.

Work Environment and Company Culture Highlights

At blithequark, we pride ourselves on our warm and inclusive company culture. As a team member, you'll enjoy:

• A dynamic and supportive work environment that values collaboration and teamwork.
• A range of benefits and perks, including competitive compensation, health insurance, and paid time off.
• Opportunities to get involved in community outreach and development programs, making a positive impact on the lives of individuals and the community.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Join Our Team: Apply Now!

If you're passionate about delivering exceptional member service and are looking for a rewarding career opportunity, we want to hear from you! As a Member Contact Center Representative at blithequark, you'll be part of a dynamic team that's committed to making a positive impact on the lives of individuals and the community. Apply now to join our team and start your journey towards a fulfilling and successful career!