Experienced Remote Live Chat Support Specialist - Customer Success & Relationship Building at blithequark

Join the blithequark Team: Elevate Your Career in Customer Success

At blithequark, we're on a mission to revolutionize the way businesses manage their inventory. With a rich history spanning two decades in the petroleum and chemical industries, we've developed a unique blend of product development, customer service, quality control, and communication expertise. Our team is passionate about delivering reliable inventory management solutions for bulk plants and customer-based ASTs. We're now seeking an experienced Remote Live Chat Support Specialist to join our dynamic team and help us drive customer success.

About the Role

As a Remote Live Chat Support Specialist at blithequark, you'll be the face of our company, interacting with customers, understanding their needs, and providing timely solutions to their queries. You'll be responsible for handling incoming live chats, resolving customer concerns, and building strong relationships with our clients. This is a fantastic opportunity to work with a cutting-edge company, develop your customer service skills, and advance your career in a dynamic and supportive environment.

Key Responsibilities

• Respond to incoming customer live chats, addressing website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Build strong relationships with new customers, understanding their needs and preferences to provide personalized support.
• Utilize CRM tools to manage customer interactions, track issues, and analyze customer data to improve our services.
• Demonstrate excellent communication skills, both written and verbal, to effectively resolve customer queries and concerns.
• Manage multiple tasks simultaneously, prioritizing issues and responding to customers in a timely manner.
• Adapt to different personalities and customer needs, providing a tailored support experience.
• Work independently as a remote team member, maintaining productivity and meeting performance targets.

Essential Qualifications

• High school diploma or equivalent required; degree in a related field (e.g., business, communications) is a plus.
• Proven customer service experience, preferably in a live chat or call center environment.
• Strong telephone etiquette and excellent communication skills, both written and verbal.
• Familiarity with CRM tools and technology, with the ability to learn new systems quickly.
• Ability to multitask, prioritize, and manage multiple customer interactions simultaneously.
• Flexibility and adaptability when dealing with different customer personalities and needs.

Preferred Qualifications

• Previous experience in the petroleum or chemical industries, or a related field.
• Knowledge of inventory management systems and bulk plant operations.
• Certifications in customer service or a related field (e.g., customer service representative, CRM specialist).
• Experience with live chat software and other customer support tools.

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a remote team.
• Flexibility and adaptability in a fast-paced customer support environment.
• Strong technical skills, including proficiency in CRM tools and live chat software.

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop their careers. As a Remote Live Chat Support Specialist, you'll have opportunities to:

• Develop your customer service skills and expertise.
• Learn about the petroleum and chemical industries, and our unique inventory management solutions.
• Take on additional responsibilities and contribute to special projects.
• Advance to leadership roles or specialized positions within the company.

Work Environment and Company Culture

As a remote team member, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. At blithequark, we foster a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional customer service and driving business growth.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary commensurate with your experience and qualifications.
• Medical, dental, and vision insurance.
• Disability and life insurance.
• A 401(k) plan with company matching.
• Paid vacation and holidays.

Why Join blithequark?

By joining our team, you'll become part of a dynamic and innovative company that's shaping the future of inventory management. You'll have the opportunity to work with a talented team, develop your skills, and advance your career. If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Don't miss out on this chance to elevate your career and join the blithequark team!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this Remote Live Chat Support Specialist role. To apply, please click the link below.