Customer Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join blithequark, a Leader in the Garment Services Industry, as a Customer Service Representative

At blithequark, we're dedicated to providing outstanding customer service and building strong relationships with our customers. We're seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key player in our customer service department, you'll be the primary point of contact between our customers and the company, ensuring that their needs are met and exceeded.

About blithequark and the Garment Services Industry

blithequark is an international leader in the $18 billion-dollar garment services industry, serving 300,000 business customer locations throughout the U.S., Canada, and Europe. With a rich history spanning over 80 years, we've established ourselves as a trusted and reliable partner for businesses across various industries. Our unique family culture and commitment to excellence have earned us recognition on Forbes magazine's "Platinum 400 – Best Big Companies" list and Selling Power magazine's "Best Companies to Sell For" list.

Key Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services via telephone or email, providing timely and effective solutions to their queries.
• Deliver exceptional customer service to both customers and blithequark personnel, ensuring a positive experience and building trust with our customers.
• Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through blithequark's escalation process.
• Partner with and provide administrative support to blithequark's Sales Department, ensuring seamless communication and collaboration between teams.
• Perform basic data entry and other administrative duties, maintaining accurate and up-to-date records.

Qualifications and Skills

Essential Qualifications

• 2 years of Customer Service experience in an administrative setting (preferred).
• Prior Accounts Receivable experience (highly encouraged).
• High School diploma or GED equivalent (recommended).
• Excellent verbal and written communication skills, with professional telephone and email etiquette.
• Proficient knowledge of Microsoft Office products, including Outlook, Excel, Word, and TEAMS.

Preferred Skills and Competencies

• Active listening and responsive communication style.
• Personable and customer-focused approach.
• Time management and organizational skills, with attention to detail.
• Ability to work independently and collaboratively as a team player.
• Problem-solving skills in a dynamic environment.
• Basic mathematical skills, including adding, subtracting, multiplying, and dividing.

What We Offer

Training and Development

At blithequark, we emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to blithequark's innovative training platform, The Learning Center.

Career Mobility and Growth Opportunities

We're a growing company offering significant avenues for personal development and growth. We promote from within and encourage our team partners to take on new challenges and pursue their career goals.

Community Culture and Diversity

Our unique community culture is what sets us apart from other organizations. We value diversity and strive to create an inclusive environment that celebrates different cultures, personalities, and backgrounds.

Compensation and Benefits

We offer a competitive compensation package, including:

• On-the-job training.
• 401K with Company Match.
• Profit Sharing.
• Health Insurance.
• Employee Assistance Program.
• Life Insurance.
• Paid Time Off.
• Direct Payroll Deposit.
• Tuition Reimbursement.
• 30% Employee Discount.
• Employee Referral Bonuses.

Compensation: $18.50 - $21.50 per hour.

Why Join blithequark?

At blithequark, you'll become part of a dynamic team that's passionate about delivering exceptional customer experiences. We offer a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive compensation package. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Join our team today and be part of a company that's shaping the future of the garment services industry!