Customer Support Representative - Weekends Required - Join blithequark's Dynamic Team in Revolutionizing Sports Betting and Online Gaming

Transforming the Future of Sports Betting and Online Gaming at blithequark

At blithequark, we're not just a technology company; we're pioneers in the sports betting and online gaming industry. We're the driving force behind the biggest winners, collaborating with professional sports leagues, media companies, and leading casino operators to provide cutting-edge technology and games that captivate millions. Our partnerships with industry giants like NBC Sports, Barstool Sports, and DraftKings are a testament to our innovative approach and commitment to excellence.

We're on a mission to attract driven dreamers who are passionate about making a significant impact in this rapidly evolving industry. If you're a person of integrity, open to learning, and willing to challenge the status quo, we want you to join our team. We're looking for individuals who are curious, reliable, empathetic, and obsessed with delivering exceptional quality.

Our Verticals: Sports Products and Casino Games

blithequark operates through two main verticals: Sports Products and Casino Games. Our Sports Products division is home to Boom Fantasy, our Daily Fantasy Sports application that's revolutionizing the way sports fans engage with DFS. With millions of dollars in winnings already, Boom Fantasy is a rapidly growing success story. We also develop world-class, free-to-play games and technology for our partners, entertaining over 4 million sports enthusiasts.

Our Casino team is at the forefront of creating a suite of captivating casino games for distribution to casino operators in the legal U.S. and international iGaming markets. By focusing on innovative products powered by cutting-edge technology, we're redefining what's possible in the gaming industry.

Customer Support Representative: Join Our Fully Remote Team

We're seeking a highly skilled and dedicated Customer Support Representative to join our fully remote team. Initially, this role will require working Wednesday through Sunday between 4:00 pm ET and midnight ET. We're offering a competitive target compensation of $15/hr or state minimum wage, whichever is higher.

Key Responsibilities

• Provide live customer support to contest entrants via email and live chat feature using Zendesk and Intercom
• Handle support requests and escalate them to the appropriate parties in a timely and efficient manner
• Monitor for critical site issues and escalate to the proper channels to ensure speedy resolution
• Resolve bet and contest inquiries related to sporting rules, account, and billing inquiries from users
• Address a range of requests, including verifying user identities during sign-up, gameplay questions, and the status of withdrawals

Essential Qualifications

• 2+ years of experience in a customer support or operations role, preferably in the sports, tech, or start-up industries
• In-depth knowledge of and enthusiasm for sports, sports gaming, and technology
• Experience working with Customer Support tools like Zendesk and Intercom
• Outstanding written communication skills
• Collaborative, team-oriented mindset
• Strong internet connection and reliability

Preferred Qualifications

• Knowledge of online gaming fraud, payments, gaming tools, systems, and reports

Skills and Competencies for Success

To excel in this role, you'll need to possess excellent problem-solving skills, a customer-centric approach, and the ability to work under pressure. Strong analytical and communication skills are essential for resolving complex issues and collaborating with the team. We're looking for someone who is proactive, flexible, and committed to delivering exceptional customer support.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing opportunities for personal and professional growth. As a Customer Support Representative, you'll have the chance to develop your skills in a dynamic and innovative environment. You'll be working with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

As a fully remote company, we offer the flexibility to work from anywhere. Our culture values trust, autonomy, and inclusivity, allowing you to be yourself without fear of judgment. We encourage our team members to take time off without guilt and prioritize their well-being.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package that includes:

• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement
• Parental support, including paid leave, childcare, and adoption benefits
• Health, Dental, Vision+
• 401K Match & FSA
• A great culture that includes support for learning and development

What blithequark Promises You

At blithequark, we're committed to creating a work environment that's transparent, fun, and engaging. We promise to provide opportunities for personal and professional growth, autonomy, and a culture that values trust and inclusivity. If you're looking for a company that will challenge you to grow and support you every step of the way, we want to hear from you.

Join Our Team: Apply Now!

If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic team in the sports betting and online gaming industry, we encourage you to apply. Take the first step towards a rewarding career at blithequark and apply now!