Customer Support Representative - Delivering Exceptional Customer Experiences Remotely at blithequark

Join the blithequark Team: Revolutionizing Talent Experience

At blithequark, we're pioneering the future of talent experience, empowering organizations to discover, engage, assess, and hire top talent more efficiently. Our cutting-edge platform integrates video interviewing, assessments, and conversational AI, connecting companies and candidates across the globe. With a legacy of hosting over 70 million video interviews and 200 million chat-based candidate engagements for more than 1,200 innovative customers, we're committed to developing fair and objective hiring solutions.

Our dedication to fairness and objectivity extends to our own hiring practices, as we strive to build a diverse and inclusive culture rooted in respect and inclusion. As a Customer Support Representative at blithequark, you'll be at the forefront of delivering an exceptional customer experience, embodying our passion for continuous improvement and customer obsession.

About the Role

As a Customer Support Representative, you'll play a vital role in ensuring that our customers and candidates receive the best possible support through every interaction. Your positive attitude, proactive communication style, and commitment to taking ownership of investigations will make you an invaluable asset to our team.

Key Responsibilities

• Resolve customer and candidate issues via phone, email, and chat, providing timely and effective solutions.
• Complete projects assigned by the support manager, demonstrating your ability to work independently and prioritize tasks.
• Identify, research, and resolve customer issues using our system, leveraging your analytical and problem-solving skills.
• Follow up on customer inquiries that aren't immediately resolved, ensuring that all issues are addressed.
• Maintain accurate call logs and reports, providing valuable insights into customer interactions.
• Recognize, document, and alert the supervisor to trends and issues in customer calls, contributing to ongoing improvement.
• Recommend process improvements, sharing your expertise and ideas to enhance our customer support operations.
• Be flexible with your schedule, as nights or weekend hours may be required depending on your shift.

Qualifications and Skills

To succeed as a Customer Support Representative at blithequark, you'll need:

Essential Qualifications

• Excellent interpersonal communication skills and a friendly demeanor, with the ability to build rapport with customers and candidates.
• Strong reading and writing skills, with the ability to type accurately at a speed of 40+ words per minute.
• Tech-savvy with the ability to learn and troubleshoot technical issues while navigating multiple systems.
• 2+ years of experience in a customer service role, with a technical support background preferred.
• Strong problem-solving skills and resourcefulness, with the ability to think critically and resolve complex issues.

Preferred Qualifications

• Experience with Salesforce or another CRM, with a strong understanding of customer relationship management principles.
• A background in communicating with customers, with a proven track record of delivering exceptional customer experiences.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a fully remote US-based company, we offer the flexibility to work from anywhere, while still being part of a collaborative and dynamic team.

Career Growth Opportunities

We're dedicated to helping our team members grow and advance in their careers. As a Customer Support Representative, you'll have opportunities to develop new skills, take on additional responsibilities, and move into leadership roles.

Learning Benefits

We're passionate about providing ongoing training and development opportunities to help you stay up-to-date with the latest industry trends and technologies.

Work Environment and Culture

Our company culture is built on a foundation of respect, inclusion, and empathy. We prioritize work-life balance, flexibility, and employee well-being, ensuring that our team members can thrive both personally and professionally.

Compensation, Perks, and Benefits

We offer a competitive compensation package, along with a range of benefits and perks designed to support your overall well-being. These include opportunities for professional growth, flexible working arrangements, and access to cutting-edge technologies.

Join Our Team

If you're passionate about delivering exceptional customer experiences and are committed to ongoing learning and growth, we encourage you to apply for this exciting opportunity at blithequark. As an equal opportunity employer, we're dedicated to creating a diverse and inclusive culture that welcomes candidates from all backgrounds.

Please note that we're currently not hiring for locations in AK, IA, ME, MS, NM, or WV. We appreciate your interest in joining our team and look forward to reviewing your application.

Apply now and become a part of our dynamic team at blithequark!