Experienced Support Specialist - Customer Care & Billing for Utility Industry at blithequark

Join blithequark: Revolutionizing Utility and Telecom Software Solutions

At blithequark, we're passionate about delivering cutting-edge technology solutions and services that put our members and their customers first. With a focus on quality, value, and innovation, we serve over 900 utilities and telecoms across North America, helping them better serve their communities. Our Customer Care and Billing software is a cornerstone of our product suite, managing critical functions such as payments, bill calculations, and customer information management. We're now seeking an experienced Support Specialist to join our team and provide top-notch support to our members.

About the Role

As a Support Specialist at blithequark, you'll be the frontline expert for our Customer Care and Billing software products. You'll work closely with our members and software engineers to troubleshoot, research, and resolve issues, ensuring seamless operation of our software. This role is a fantastic opportunity to develop your technical skills, customer service expertise, and industry knowledge.

Key Responsibilities

• Provide comprehensive application support to our members, including troubleshooting, training, and research to resolve software issues.
• Follow up on resolutions to ensure satisfactory outcomes and gather feedback for continuous improvement.
• Assist with software release processes, ensuring smooth transitions and minimal disruption to our members.
• Communicate effectively with our development staff to convey customer feedback, driving product enhancements and fixes.
• Deliver on-site or remote training to our members, enhancing their proficiency with our software products.
• Participate in after-hours support via an on-call support phone rotation, providing timely assistance to members outside regular hours.

Essential Qualifications

To succeed in this role, you'll need:

• Previous customer support experience, preferably in a utility or coop industry context, with a proven track record of delivering excellent service via phone, email, or other channels.
• A basic understanding of Project Management processes and methodologies.
• Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear, concise manner.
• Strong telephone etiquette and interpersonal skills, with a customer-centric approach to issue resolution.
• Proficiency in PC skills, including common software applications and tools.
• The ability to teach others, sharing knowledge and expertise to support our members' success.
• A team-oriented mindset with the flexibility to work independently as needed.

Preferred Qualifications

While not mandatory, the following qualifications can significantly enhance your candidacy:

• Previous experience with presentations or public speaking, demonstrating your ability to communicate effectively with groups.
• Familiarity with NISC software or similar utility industry software solutions.
• A Bachelor's degree in a business-related field or equivalent experience, showcasing your understanding of business principles and practices.

What We Offer

At blithequark, we're committed to supporting your growth and well-being. Here's what you can expect:

• A dynamic work environment that values innovation, teamwork, and customer satisfaction.
• Opportunities for career growth and professional development, including training and mentorship programs.
• A competitive compensation package, with benefits and perks that recognize your contributions.
• The possibility of remote work for the right candidates, offering flexibility and work-life balance.
• A hybrid schedule option after training for those based in our Lake Saint Louis, Missouri office.

Work Schedule and Location

For candidates with prior Utility and Coop Industry experience or NISC software knowledge, full remote work is a possibility. For others, being local to our Lake Saint Louis, Missouri office is required, with a potential hybrid schedule after training. Your work schedule will be discussed in detail during the interview process.

Why Join blithequark?

By joining blithequark, you'll become part of a dedicated team that's shaping the future of utility and telecom software solutions. You'll have the opportunity to:

• Develop your technical and customer service skills in a supportive environment.
• Contribute to the success of our members and their communities.
• Enjoy a culture that values innovation, quality, and customer focus.
• Access ongoing training and development opportunities to enhance your career.

Ready to Apply?

If you're passionate about delivering exceptional customer support and are excited about the utility and telecom industry, we want to hear from you. Apply now to join our team at blithequark and start making a difference in the lives of our members and their customers.

Take the next step in your career and apply today!