Customer Solutions Specialist - Remote Opportunity with blithequark: Shaping the Future of E-commerce Customer Experience

Join blithequark, a Trailblazer in E-commerce, as a Customer Solutions Specialist

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment? Do you have a knack for problem-solving and a keen desire to grow in a customer-centric role? blithequark, a leading e-commerce company dedicated to serving foodservice professionals worldwide, is on the lookout for a talented Customer Solutions Specialist to join its remote team. As a remote employee, you'll be an integral part of a vibrant team that values collaboration, innovation, and work-life balance.

About blithequark and the Customer Solutions Specialist Role

At blithequark, we're committed to meeting the evolving needs of foodservice professionals globally through our comprehensive e-commerce platform. As a Customer Solutions Specialist, you'll play a pivotal role in ensuring our customers receive top-notch service, driving loyalty, and contributing to the company's continued growth. This action-oriented role demands flexibility, a customer-first mindset, and the ability to navigate various software tools to resolve customer inquiries efficiently.

Key Responsibilities

• Provide friendly, efficient, and accurate solutions to customers via phone, live chat, and email, ensuring an exceptional customer experience.
• Stay up-to-date on customer account information, order status, and product knowledge to address customer inquiries comprehensively.
• Collaborate with internal departments to support both customers and the company, fostering a team-oriented environment.
• Analyze customer situations, investigate problems, and provide strategic solutions within blithequark's business model.
• Maintain a positive, professional attitude in all correspondence, both internally and externally.
• Adapt to change and evolve with the company's growth, taking initiative to ensure blithequark remains a leader in the online foodservice industry.

What We're Looking For

Essential Qualifications

• A reliable and secure high-speed internet connection (cable or fiber preferred) with consistent 75mbps download/10mbps upload speeds.
• A quiet, distraction-free workspace with access to a home router and modem.
• Proficiency in Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation.
• Excellent verbal and written communication skills with conversational fluency in English.
• Proficient typing abilities.
• Ability to work a set schedule: 9:30 AM – 6 PM ET (or local time zone equivalent) during the 60-day training period, and 11:30 AM – 8 PM ET (or local time zone equivalent) thereafter, Monday through Friday.

Preferred Qualifications

• A college education.
• At least 1 year of customer-facing experience.
• An internal drive to succeed and a desire to learn and grow.
• Innovative thinking and the ability to challenge the status quo.

What We Offer

At blithequark, we're committed to the growth and well-being of our employees. Here's what you can expect:

• A competitive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more.
• Opportunities for professional development and growth.
• In-depth training on our products and services.
• Collaboration and connection opportunities across teams and departments.
• Continuous support through various trainings and mentorships.
• A focus on achieving a healthy work-life balance.

Career Growth and Learning Benefits

At blithequark, we believe in nurturing talent and fostering a culture of continuous learning. As a Customer Solutions Specialist, you'll have access to comprehensive training programs, mentorship opportunities, and the chance to develop a wide range of skills that are transferable across the industry. Our dynamic environment ensures that you'll be constantly challenged and have the opportunity to grow both personally and professionally.

Work Environment and Company Culture

As a remote employee at blithequark, you'll be part of a vibrant, distributed team that values collaboration, innovation, and flexibility. We utilize video meetings, training sessions, and collaborative forums to keep everyone connected and engaged. Our culture is built around a customer-centric approach, teamwork, and a commitment to excellence.

Compensation and Perks

We offer a competitive hourly rate of $25.70, which includes a $0.70/hour remote work stipend. Our comprehensive benefits package is designed to support your well-being and financial security. You'll also enjoy the flexibility and convenience of working from home, with the support of a dedicated team and the necessary equipment to perform your job effectively.

Why Join blithequark?

blithequark is an equal opportunity employer that values diversity and inclusion. We're committed to creating a work environment that is welcoming, supportive, and inclusive for all employees. If you're looking for a challenging and rewarding role in a dynamic industry, we encourage you to apply for the Customer Solutions Specialist position. Join our team and be part of shaping the future of e-commerce customer experience.

If you're ready to take on this exciting opportunity and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Please submit your resume and apply online today.