Customer Care Manager - Remote Sales Expert for blithequark, Driving Customer Success and Growth

Join blithequark, a Leader in the Insurance Industry, as a Customer Care Manager

blithequark, part of a NASDAQ-traded company, is revolutionizing the insurance landscape with its innovative approach and commitment to customer satisfaction. As a Customer Care Manager at blithequark, you will play a pivotal role in managing and growing our client base, providing top-notch service, and identifying new sales opportunities. This is a unique chance to embark on a career with a company that stands out for its culture, career mobility, and dedication to employee happiness.

About blithequark and the Role

At blithequark, we're not just about insurance; we're about making a difference in people's lives. As a Customer Care Manager, you will be the face of blithequark to our clients, ensuring their needs are met, and their expectations exceeded. This role is perfect for someone who is passionate about delivering exceptional customer service, has a knack for sales, and is looking for a remote work opportunity with a dynamic and supportive team.

Key Responsibilities

• Develop and execute customer success metrics and account strategies to drive growth and satisfaction.
• Build and maintain trust with customer accounts through proactive, open, and interactive communication.
• Schedule and attend virtual meetings using platforms like Zoom to engage with clients and present our benefits programs.
• Monitor client accounts to identify and mitigate risks, as well as uncover up-sell opportunities, aligning product and customer roadmaps.
• Present various benefits programs to families, enroll new clients, and open new accounts, ensuring a smooth onboarding process.
• Oversee and prioritize each customer in your portfolio, ensuring personalized service and attention to detail.
• Deliver customer renewals and ensure continuity of service, fostering long-term relationships.

Qualifications and Skills

To succeed as a Customer Care Manager at blithequark, you should have:

• A genuine passion for helping others and making a positive impact.
• Citizenship in the US or Canada.
• A proven track record of being a productive team member, with excellent communication and interpersonal skills.
• The ability to be self-motivated and a team player, with proficiency in multi-tasking.
• Computer proficiency, with Zoom experience preferred but not required.
• The capacity to form and grow solid, lasting relationships with client accounts.

We're looking for individuals who are not only skilled but also passionate about customer care and sales. If you're someone who thrives in a fast-paced environment, is adaptable, and is committed to delivering exceptional service, we want to hear from you.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our employees. As a Customer Care Manager, you'll have the opportunity to:

• Develop your leadership and management skills, with potential for career advancement to mid and upper-level management positions.
• Enhance your sales and customer service skills, working with a talented team of professionals.
• Gain insights into the insurance industry and stay up-to-date with the latest trends and products.

Work Environment and Culture

blithequark is proud of its vibrant culture, recognized by Forbes as one of the "Top 25 Happiest Places to Work". As a remote worker, you'll be part of a community that values:

• Virtual team-building activities, including Zoom happy hours and virtual promotions.
• Recognition and reward programs that celebrate your achievements.
• A supportive and inclusive work environment that encourages collaboration and innovation.

While this is a remote position, there may be opportunities to visit local offices if you're near one, providing a great way to connect with colleagues in person.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, along with a range of benefits and perks designed to support your well-being and career goals. These include:

• A high-paying salary structure that rewards performance and dedication.
• A comprehensive benefits package that covers your needs.
• Opportunities for professional development and growth.
• A dynamic work environment that is always looking for new ways to engage and reward employees.

Why Apply?

If you're looking for a career that combines customer care, sales, and the opportunity to work with a dynamic and growing company, this is the role for you. At blithequark, we're passionate about our culture, our customers, and our people. We invite you to join us and be part of a team that is making a difference.

To apply, please submit your most recent resume. Our hiring managers are actively reviewing applications and will be in touch via text, phone call, or email to discuss your qualifications further.

Join blithequark today and start your journey to a rewarding career in customer care and sales. Apply now and become part of a team that values happiness, growth, and success.