Experienced Strategic Customer Success Manager – Driving Revenue Growth and Customer Loyalty in the HR Technology Space at blithequark

Introduction to blithequark

At blithequark, we are pioneers in the field of fair, predictive science, dedicated to creating a world where everyone has the opportunity to succeed in their best job. Our mission is built on the foundation of Industrial-Organizational (I-O) science, which enables us to deliver evidence-based insights that predict and maximize employee potential. We achieve this through simple, intuitive assessment tools that make a significant impact on our clients' success. Our team is comprised of passionate professionals who are committed to pushing the boundaries of talent assessment while maintaining a steadfast commitment to scientific excellence.

Our Culture and Values

blithequark has always been a champion of progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. We understand the importance of true work-life balance and flexible work arrangements, which is why we work closely with our team members to meet their individual needs. Our company-wide approaches to remote and flexible work are continuously evolving to ensure that everyone has the opportunity to thrive. Some of the benefits of working at blithequark include:

• True work-life balance and flexible work arrangements
• Four-day work week
• Generous PTO plus a paid company shutdown from 12/24 to 1/1
• Ongoing professional development, including attendance at professional conferences
• Comprehensive benefits, including medical, dental, vision, 401k with matching, and paid new parent leave

About the Role

We are seeking a dynamic and commercially oriented Strategic Customer Success Manager with deep expertise in the HR technology space. As a key member of our team, you will be responsible for driving revenue growth through renewals and expansion, while developing successful long-term partnerships with our clients. Your primary goal will be to ensure customer satisfaction and loyalty, leveraging your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers.

Key Responsibilities

As a Strategic Customer Success Manager at blithequark, your key responsibilities will include:

• Driving growth by proactively identifying opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
• Cultivating strong client relationships through strategic conversations that align blithequark's solutions with the client's business objectives
• Serving as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success
• Conducting strategic business reviews to assess and ensure the value realization of our products, and developing tailored action plans to address any issues
• Managing and driving opportunities through the sales cycle, from identifying needs to closing renewals and expansions
• Utilizing customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success
• Developing and maintaining deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations
• Introducing new products and features to customers, ensuring they are fully informed of the value and benefits
• Acting as a customer advocate within the company, streamlining the customer experience to prevent turnover
• Creating feedback loops between customers and product teams to identify and remove barriers to customer adoption

Essential Qualifications

To be successful in this role, you will need:

• 5+ years of experience in SaaS Customer Success, with a focus on HR technology solutions (Recruiting, HCM, LMS, etc.)
• Proven track record of managing a large portfolio of accounts and achieving revenue growth through expansion
• Excellent communication and negotiation skills, with the ability to simplify complex situations and build lasting relationships
• Strong analytical skills and ability to use data to drive decision-making and strategy
• Deep understanding of the pains felt by our HR, Recruiting, and Employee Development customers
• Leadership experience, with a recognized ability to coach or mentor others
• Naturally curious and creative in your approach to solving problems

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Recognized for exceptional commercial achievements and consistently exceeding targets
• A strong track record of consistently exceeding expectations
• Demonstrated ability to achieve long-term success and growth within previous roles
• Extensive experience in Customer Success with B2B, SaaS, HR technology solutions
• Industry knowledge and understanding of the HR technology space

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Strategic Customer Success Manager, you will have access to ongoing professional development opportunities, including attendance at professional conferences and training sessions. You will also have the opportunity to work with a talented team of professionals who are passionate about the HR technology space.

Work Environment and Company Culture

Our company culture is built on the principles of innovation, creativity, and collaboration. We believe in fostering a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive. Our team is comprised of passionate professionals who are dedicated to making a positive impact in the HR technology space.

Compensation, Perks, and Benefits

The target total compensation for this role is $110,000 to $140,000, split between a base and variable compensation. In addition to a competitive salary, you will also have access to a comprehensive benefits package, including medical, dental, vision, 401k with matching, and paid new parent leave. You will also enjoy a range of perks, including a four-day work week, generous PTO, and a paid company shutdown from 12/24 to 1/1.

Conclusion

If you are a motivated and results-driven professional with a passion for the HR technology space, we encourage you to apply for the Strategic Customer Success Manager role at blithequark. This is a unique opportunity to join a talented team of professionals who are dedicated to making a positive impact in the industry. With a competitive salary, comprehensive benefits package, and a range of perks, this is a role that offers a unique blend of challenge, opportunity, and reward. Apply now to take the first step in your journey with blithequark.

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement

blithequark is proud to be an equal employment opportunity/affirmative action employer. We value diversity and celebrate the unique perspectives and experiences that our team members bring to the table. We do not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

Accommodation for Applicants with Disabilities

We are committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require an accommodation, please do not hesitate to contact us at [email protected].