Experienced Customer Service Representative for Remote Patient Accounting Support – Delivering Exceptional Service and Resolving Customer Inquiries with Ease

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and resolving patient accounting inquiries with precision and care. As a leader in the healthcare industry, we are committed to providing top-notch support to our customers, and we are seeking an experienced Customer Service Representative to join our team. If you have a passion for helping others, excellent communication skills, and a knack for problem-solving, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, you may make outbound follow-up calls on outstanding accounts receivable. Your primary goal will be to provide exceptional customer service, resolve customer inquiries, and ensure that our customers receive the support they need in a timely and professional manner.

Key Responsibilities

• Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner, ensuring that all calls are answered timely without drops or abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on first-call resolution and facilitating resolution by referring the matter to the issue/content expert.
• Escalate matters to a supervisor, request the appropriate information, or take appropriate action to ensure that the issue expert can effectively resolve the matter.
• Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and responsibilities.

Essential Qualifications

To be successful in this role, you will need to possess exceptional customer service skills, including effective and efficient problem-solving and analyzing skills. You should have a professional and calming tone of voice, complete command of the English language, and the ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.

Required Skills and Competencies

• Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
• Professional and calming tone of voice with complete command of the English language, free of inappropriate grammar.
• Ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
• Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress, conflicting demands on time and attention, and sometimes under duress from difficult personalities.
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
• Attentive listening skills and the ability to clearly articulate a response to the customer using appropriate voice modulation.

Education and Experience

We are seeking candidates with a high school education or equivalent, and 1-2 years of prior experience in an inbound call center and/or customer service environment. Hospital patient account billing experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Physical Demands and Work Environment

The physical demands of this role require the ability to sit at a computer terminal for extended periods. The work environment is a call center with a headset and multiple workstations within close proximity. Hospital environment may include direct patient interaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to training and development programs, mentorship, and career advancement opportunities. You will also be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a pay range of $15.80 - $23.70 per hour, depending on location, qualifications, and experience. You may also be eligible for a signing bonus, and we observe holidays with time and a half pay. Our benefits package includes medical, dental, vision, disability, and life insurance, paid time off, 401k with employer match, and more.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and resolving customer inquiries, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to making a positive impact in the healthcare industry. Apply now and take the first step towards a rewarding and challenging career with blithequark.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, and we are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from qualified candidates of all backgrounds and perspectives.