Experienced Customer Support Specialist for US Remote Position – Delivering Exceptional Service and Technical Support to Diverse Customer Base

Introduction to blithequark

blithequark is a pioneering global data and technology company that empowers opportunities for individuals and businesses worldwide. By harnessing the power of data, analytics, and software, we redefine lending practices, prevent fraud, simplify healthcare, and create innovative marketing solutions. Our mission is to assist millions of people in achieving their financial goals, saving time, and money. Operating across various markets, including financial services, healthcare, automotive, agribusiness, insurance, and more, we invest in cutting-edge technologies and talented individuals to unlock the full potential of data.

Job Overview

The Customer Care organization at blithequark is dedicated to providing top-notch customer service and technical support to our growing customer base. As a Customer Support Specialist, you will play a vital role in delivering exceptional support, interpreting customer grievances, and advocating for solutions that enhance creditworthiness. You will work remotely, reporting to the Supervisor, Customer Care, and collaborate with a team of professionals who share your passion for excellent customer service.

Key Responsibilities

• Respond to in-bound calls, assisting customers with credit-related memberships, services, and product offerings, and providing solutions to improve their creditworthiness.
• Educate customers on credit bureau processes and guide them through the necessary steps to request corrections.
• Receive customer requests, identify support needs, and either provide assistance or forward requests to the relevant functional area.
• Handle escalated customer issues, ensuring timely and effective resolutions.

Qualifications and Requirements

To succeed in this role, you should possess:

• High-speed internet service (minimum 25 mbps download/ 5 mbps upload) for remote work.
• Experience in interpreting and responding to customer requests, with the ability to empathize with customers.
• A High School Diploma or GED.
• At least one year of customer service experience.
• Comfort using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
• Flexibility to work in a remote, hybrid, or in-office environment, with the requirement to be a US resident living within 45-60 minutes of our Allen, TX office.

Essential Skills and Competencies

The ideal candidate will possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment, handling multiple customer requests simultaneously.
• Basic computer skills, including proficiency in Microsoft Office and ability to learn new software applications.
• Strong attention to detail and ability to maintain accuracy in a dynamic environment.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• A collaborative and supportive work environment that fosters innovation and creativity.
• Regular feedback and coaching to help you achieve your goals and objectives.

Work Environment and Company Culture

blithequark celebrates diversity, equity, and inclusion, and we take our people agenda very seriously. Our award-winning culture is built on the principles of:

• Work-life balance and flexibility.
• Development and growth opportunities.
• Authenticity, engagement, and collaboration.
• Wellness, reward, and recognition.
• Volunteering and community involvement.

Compensation, Perks, and Benefits

As a Customer Support Specialist at blithequark, you can expect:

• A competitive salary and benefits package.
• A $1,500 performance bonus, paid out after completing 90 and 180 days of employment.
• Core benefits, including full medical, dental, vision, and matching 401K.
• Flexible time off, including volunteer time off, vacation, sick leave, and 12 paid holidays.
• Opportunities for professional growth and career advancement.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. Join our team of talented professionals and contribute to our mission of empowering opportunities for individuals and businesses worldwide. Apply now and take the first step towards a rewarding and challenging career as a Customer Support Specialist.