Experienced Customer Support Representative for Innovative Online Course Platform – Full-Time Remote Opportunity with blithequark

Welcome to blithequark

At blithequark, we are revolutionizing the way people learn and interact with online courses. Our innovative platform is designed to provide a seamless and engaging experience for learners, and we are now seeking a highly skilled and motivated Customer Support Representative to join our team. As the first full-time customer service representative, you will have the unique opportunity to be trained directly by our founder and play a key role in shaping our support team.

About the Role

We are looking for a talented and enthusiastic individual to provide exceptional support to our customers. As a Customer Support Representative, you will be responsible for learning our software product, answering support questions, and helping to maintain our help center documentation. You will also have the opportunity to test our product and report any issues you find, which will help you get familiar with our platform.

Key Responsibilities:

• Learn the software product and start answering support questions in a timely and professional manner
• Help write and maintain the help center documentation to ensure it is accurate, up-to-date, and user-friendly
• Test the product and report any issues you find, providing detailed feedback to our development team
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a courteous and efficient manner
• Collaborate with our team to identify areas for improvement and implement process enhancements

Requirements and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

Essential Qualifications:

• Fluent, native-like English is essential, as you will be writing to customers and creating documentation in English
• Familiarity with software products, web hosting products, and preferably online course platforms is highly desirable
• Basic understanding of how DNS works, including familiarity with setting up DNS for a website using CNAME and CAA DNS records, is a significant plus

Preferred Qualifications:

• Previous experience in customer support, particularly in the online course or software industry, is an asset
• Strong technical skills, including proficiency in using various software applications and tools
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team

What We Offer

At blithequark, we offer a competitive compensation package and a range of benefits, including:

Job Perks and Conditions:

• Competitive monthly salary of $300, negotiable based on experience
• Full-time job as a freelancer, with the flexibility to work from home and set your own schedule
• Payment via wire transfer or Upwork Direct contracts
• Flexible schedule, with the ability to work in your own timezone (note: you will need to be available for work from December 22nd to the first week of January, and from mid-July to mid-August)
• 20 days of leave per year, in addition to the flexibility to take time off as needed

Career Growth and Development

At blithequark, we are committed to helping our team members grow and develop their skills. As a Customer Support Representative, you will have the opportunity to:

Learn and Grow with Us:

• Develop your technical skills, including proficiency in using various software applications and tools
• Improve your communication and problem-solving skills, with regular feedback and coaching
• Take on new challenges and responsibilities, as our company continues to grow and evolve

Our Culture and Values

At blithequark, we value innovation, creativity, and collaboration. We believe in providing a supportive and inclusive work environment, where our team members can thrive and grow. As a Customer Support Representative, you will be an integral part of our team, and we look forward to welcoming you to our community.

How to Apply

If you are a motivated and enthusiastic individual, with a passion for customer support and online learning, we encourage you to apply for this exciting opportunity. To apply, please send an email to [email protected] with your CV and a detailed message outlining your experience and qualifications.

Application Requirements:

• Please highlight any experience you have with course platforms, hosting services, software services, etc.
• Tell us in your own words what our company and product is about, including the target audience and competitors in this space
• Explain your understanding of DNS and any experience you have with it
• Include your country and timezone, as well as a bit about yourself and your background
• Feel free to ask any questions you may have, and we look forward to hearing from you

Don't forget to include the passphrase "cat" in your email, to show that you have read this message and are not an automated reply.

Conclusion

Thank you for considering this exciting opportunity to join blithequark as a Customer Support Representative. We look forward to hearing from you and welcoming you to our team. With your skills, experience, and passion for customer support, we are confident that you will make a valuable contribution to our company and help us achieve our goals.