Experienced Remote Customer Service Representative - Delivering Exceptional Support and Service to Clients Across the United States

Welcome to blithequark

At blithequark, we pride ourselves on being a leader in providing top-notch customer service solutions. With over 21 years of experience in placing employees in various positions across the United States, we have established a reputation for excellence and reliability. We are now seeking enthusiastic and experienced Remote Customer Service Representatives to join our team and continue to make a positive impact on our customers. As a Remote Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home, providing exceptional support and service to our clients across the United States.

About the Role

In this role, you will be responsible for responding to general to moderately complex telephone calls, troubleshooting and responding to customer issues, and providing excellent communication skills, both written and oral. You will be working independently and as a team, utilizing problem-solving skills in complex situations, and maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to general to moderately complex telephone calls and troubleshoot and respond to customer issues
• Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel
• Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs)
• Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry (which includes proper documentation)
• Interface with team personnel, management, and customers in reference to customer service issues
• Conduct outbound calls to customers in response to customer direction or other business needs
• Respond to numerous phone inquiries daily
• Use standard call-center technology: telephones, e-mail, and web browsers
• Assist callers in finishing online applications
• Fill out timesheets
• Adhere to privacy rules set forth by the programs we service
• Adhere to provided schedule
• Connect callers with leadership as needed
• Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Report problems through an easy online system
• Respond to telephone inquiries within set time parameters
• Complete all assigned training as necessary

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent required
• Minimum one (1) year customer service experience required
• Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Prior experience working in a remote or call-center environment
• Knowledge of CRM software and help desk technology
• Experience working with government agencies or programs
• Bilingual or multilingual skills

What We Offer

At blithequark, we offer a range of benefits and perks to our employees, including:

• Competitive base rate of $18.00 per hour
• Medical, Dental, Vision, and 401k benefits available
• Paid, comprehensive training to ensure your success in the role
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible working arrangements, including remote work options

Physical Requirements and Work Environment

The physical requirements and work environment for this role include:

• Prolonged sitting throughout the workday with occasional mobility required
• Corrected vision within the normal range
• Hearing within normal range. A device to enhance hearing may be provided if needed
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone

Our Culture and Values

At blithequark, we pride ourselves on our commitment to diversity, equity, and inclusion. We are an Equal Opportunity Employer, and all employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Conclusion

At blithequark, we are committed to providing exceptional customer service solutions to our clients across the United States. As a Remote Customer Service Representative, you will play a critical role in delivering exceptional support and service to our customers. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team today and start your journey to a rewarding and challenging career in customer service!