Experienced Customer Service Representative - Specialty Benefits Verification Specialist for a Dynamic and Supportive Team (Remote Texas)

Introduction to blithequark

At blithequark, our vision is to revolutionize the customer experience landscape by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a profound impact globally. Our can-do culture works together to make the ordinary exceptional, fostering an environment where creativity, passion, and dedication thrive. As a leader in customer experience, we are committed to making a difference in the lives of our customers and employees alike.

About the Role

We are seeking a highly skilled and compassionate Customer Service Representative - Specialty Benefits Verification Specialist to join our team. As a vital member of our customer service team, you will play a critical role in supporting customers' specialty benefit verifications, ensuring they receive their crucial medications on time. This is an exceptional opportunity for individuals who are passionate about helping others, possess excellent communication skills, and are eager to learn and grow with our dynamic team.

Key Responsibilities

• Utilize multiple benefits verification tools using electronic healthcare record systems to locate benefits and run/adjudicate claims.
• Make outbound calls to contact doctor's offices, insurance, and patients to facilitate the processing of specialty medications, ensuring they are filled and shipped by the expected dates.
• Complete 80% of cases through back-office work and 20% inbound/outbound calls, with the flexibility to adapt to changing business needs.
• Effectively handle incoming and outgoing calls to patients, clients, and other customers while proactively gathering patient and order information.
• Empathize and converse with patients by building a rapport and discussing therapy changes on targeted medications.
• Navigate through multiple computer applications with speed and accuracy.
• Utilize and understand HIPPAA compliance, ensuring patients remain adherent to and compliant with their specific therapies.
• Adapt to learn new call types when business needs change and flex support in those areas.

Work at Home Requirements

To succeed in this role, you will need to meet the following work-at-home requirements:

• High-speed internet with at least 25 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services).
• A hard-wired internet connection via ethernet cable to a modem/router that you own/are responsible for.
• A dedicated, quiet, and secured workspace with no distractions.
• A USB wired headset with a noise-canceling microphone.

blithequark will provide you with the necessary company equipment, such as a PC, mouse, keyboard, and other essentials, to ensure your success in this role.

Additional Requirements

To be considered for this position, you must meet the following requirements:

• Be at least 18 years old and possess a high school diploma or equivalent.
• Have knowledge of healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessments (although not required, this experience is a plus).
• Posess a professional, positive attitude and courteous telephone etiquette.
• Have a customer-focused personality and a desire to help people.
• Be available to work a full-time schedule, including weekends, to meet business needs.
• Be willing to submit to a drug test and background check.

Benefits and Perks

At blithequark, we offer a comprehensive range of benefits and perks to support your well-being, growth, and success:

• Competitive hourly rate of $15 per hour.
• Benefits eligibility after 60 days of employment.
• Access to up to 50% of your pay immediately after your shift.
• Health insurance (medical, dental, vision) and other benefits.
• Pet insurance.
• Paid, virtual training to support your professional development.
• A remote work environment that offers flexibility and work-life balance.
• Opportunities for professional growth and advancement within the company.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. With a range of training programs, mentorship opportunities, and career advancement possibilities, you will have the chance to develop new skills, expand your knowledge, and take your career to the next level. Our goal is to empower you to reach your full potential and make a meaningful contribution to our team.

Work Environment and Company Culture

blithequark is dedicated to creating a positive, inclusive, and supportive work environment that fosters collaboration, creativity, and innovation. Our company culture is built on the values of empathy, respect, and teamwork, and we strive to make a positive impact on the lives of our customers and employees alike. As a member of our team, you will be part of a dynamic and diverse community that is passionate about delivering exceptional customer experiences.

Conclusion

If you are a motivated, compassionate, and customer-focused individual who is eager to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Specialty Benefits Verification Specialist at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and be part of a company that is revolutionizing the customer experience landscape.

Apply now to take the first step towards an exciting and rewarding career with blithequark!