**Experienced Customer Care Specialist II - Remote Customer Service Representative - Blithequark**

Join the Blithequark Team as a Customer Care Specialist II

Blithequark is seeking a compassionate and solutions-oriented Customer Care Specialist II to join our team! As a fully remote, work-from-home position, this role offers the flexibility to work from the comfort of your own home while providing exceptional service to our customers. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark

At Blithequark, we pride ourselves on being a customer-centric organization that values empathy, innovation, and teamwork. Our mission is to provide top-notch products and services that exceed our customers' expectations, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Care Specialist II, you will play a critical role in ensuring that our customers receive the best possible service and support.

Key Responsibilities

• Troubleshoot and Resolve Customer Inquiries: Successfully resolve all customer service inquiries or issues via incoming phone, email, and/or chat contacts in a timely and professional manner.
• Provide Critical Service and Product Information: Provide customers with critical service and product information, ensuring customer satisfaction and loyalty.
• Process Orders and Enter Data: Process orders and enter data into our order entry system, ensuring accuracy and efficiency.
• Track Customer Packages: Track customer packages and provide updates on shipment status and delivery.
• Other Duties as Assigned: Perform other duties as assigned by management, including participating in training and development programs to enhance skills and knowledge.

Requirements and Qualifications

Essential Qualifications

• 6+ Months of Customer Service Experience: 6+ months of experience within a customer service-focused environment, such as a contact center, retail, hospitality, or food and beverage.
• Excellent Communication Skills: Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues.
• Fast-Paced Environment: Ability to work in a fast-paced environment and demonstrate a high sense of urgency, with a focus on resolving customer inquiries in a timely and efficient manner.
• Computer Systems and Troubleshooting: Understanding of computer systems and troubleshooting issues with minimal assistance.
• Schedule Flexibility: Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs dictate.

Preferred Qualifications

• Customer Service Certification: Customer service certification or training, such as ICSS or HDI.
• Experience with Order Entry Systems: Experience with order entry systems and data entry.
• Multilingual: Multilingual or bilingual candidates are encouraged to apply.

Skills and Competencies

• Customer Focus: Strong customer focus and commitment to delivering exceptional customer experiences.
• Problem-Solving: Excellent problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Communication: Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Adaptability: Ability to adapt to changing business needs and priorities.
• Technical Skills: Proficiency in using computer systems, software applications, and technology tools.

What We Offer

Career Growth Opportunities

At Blithequark, we believe in investing in our employees' growth and development. As a Customer Care Specialist II, you will have opportunities to learn new skills, take on new challenges, and advance in your career.

Learning Benefits

• Comprehensive Training Program: Comprehensive training program, including orientation and ongoing training and development.
• Coaching and Feedback: Regular coaching and feedback from experienced team leaders and managers.
• Career Development: Opportunities for career advancement and professional growth.

Work Environment and Company Culture

At Blithequark, we pride ourselves on being a collaborative and inclusive work environment. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on values of empathy, innovation, and teamwork, and we're looking for individuals who share these values.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: Competitive salary and benefits package.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options.
• Opportunities for Growth and Development: Opportunities for growth and development.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Join the Blithequark team today and start making a difference in the lives of our customers!