Experienced Customer Support Specialist - Delivering Exceptional Service and Solutions in a Global Technology and Services Environment

Join the blithequark Team and Unlock a Game-Changing Career

Are you passionate about delivering outstanding customer experiences and looking for a new challenge? blithequark, a global technology and services leader, is seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key player in our organization, you will have the opportunity to work with well-known brands and make a tangible impact on their businesses. With a presence in over 70 countries, we are dedicated to helping our clients succeed through innovative technology and integrated solutions.

A Culture of Excellence and Recognition

At blithequark, we pride ourselves on being a company that values its employees and strives for excellence. Our commitment to creating a positive work environment has earned us numerous awards, including "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture. We believe that our employees are our greatest asset, and we invest in their growth and development to ensure their success.

About the Role

As a Customer Support Specialist at blithequark, you will play a critical role in delivering exceptional customer service and solutions. Your primary responsibilities will include:

• Providing top-notch customer service via phone and email, ensuring prompt and effective resolution of customer inquiries
• Offering accurate information about new bookings, rebooking options, and cancellations for air and rail travel, hotel bookings, and other services
• Finding personalized solutions for each customer to ensure a smooth and enjoyable journey

Requirements and Qualifications

To excel in this role, you must possess the following essential qualifications:

• Fluency in Danish and a good command of English
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving skills and attention to detail
• Customer-centric approach with a passion for delivering exceptional service

In addition to these essential qualifications, we would love for you to have:

• Previous experience in customer support or a related field
• Familiarity with travel industry services and solutions
• Proficiency in using technology and software applications to manage customer interactions

What We Offer

At blithequark, we are committed to providing our employees with a supportive and rewarding work environment. Here are some of the benefits and perks you can expect:

• A competitive salary of 2300,- Euros / Gross
• Bonus opportunities up to 150,- Euros / Gross
• Flexible work schedule to ensure a healthy work-life balance
• The ability to work from the comfort of your own home
• A fun and supportive team environment with opportunities for growth and development

Work Schedule and Location

As a Customer Support Specialist at blithequark, you will work in 8.5-hour shifts, Monday to Sunday, from 9 AM to 8 PM. This role is part of our Work-at-Home program, allowing you to work from the comfort of your own home.

Career Growth and Learning Opportunities

At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer support and related areas
• Take on new challenges and responsibilities to advance your career
• Collaborate with cross-functional teams to drive business results
• Participate in training and development programs to enhance your skills and expertise

Our Culture and Values

At blithequark, we value diversity, inclusivity, and teamwork. Our culture is built on the principles of:

• Customer obsession: We put our customers at the center of everything we do
• Innovation: We encourage creativity and innovation to drive business results
• Teamwork: We believe in the power of collaboration and teamwork
• Integrity: We operate with transparency and integrity in all our interactions

How to Apply

If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Our recruitment process consists of:

• A short phone interview to discuss your qualifications and experience
• An online test to assess your skills and knowledge
• A final interview to discuss your fit for the role and our team
• A background check to ensure a secure and trustworthy work environment

We look forward to hearing from you and exploring how you can join our team! Apply now and take the first step towards a game-changing career with blithequark.