Experienced Customer Support Associate - Remote Part-time Role with Flexible Working Hours at Blithequark

Join the Future of Flexible Work at Blithequark

Blithequark is revolutionizing the way people work by providing a cutting-edge desk booking and flexible office management tool that seamlessly integrates with Slack and MS Teams. Our innovative solution empowers employees to work autonomously, choose their ideal work environment, and boost productivity. We're now seeking a highly skilled and enthusiastic Customer Support Associate to join our dynamic team on a part-time, remote basis.

About Blithequark and Our Mission

At Blithequark, we're passionate about making Flexible Work, really work. Our platform is designed to help organizations optimize their office space, enhance collaboration, and improve employee satisfaction. With thousands of users worldwide, we're committed to delivering exceptional customer experiences and driving business growth through innovation.

Why You'll Love Working at Blithequark

We're a company that truly believes in the power of flexible work. Our employees enjoy the autonomy to choose where and when they work, allowing them to maintain a healthy work-life balance and maximize their productivity. Here are just a few reasons why you'll love working with us:

• Flexible Work: We practice what we preach. Our employees have the freedom to work from anywhere, at any time, as long as they're delivering exceptional results.
• Autonomous Work: We trust our team members to take ownership of their work and make decisions without excessive supervision. If you're self-motivated and thrive in a autonomous environment, you'll fit right in.
• Calm not Crazy: We prioritize well-being and sanity over burnout. Our work environment is designed to foster creativity, progress, and impact, not exhaustion.

Key Responsibilities

As a Customer Support Associate at Blithequark, you'll play a critical role in delivering outstanding customer experiences and ensuring the success of our users. Your responsibilities will include:

• Managing customer support channels, responding to inquiries, and resolving issues in a timely and professional manner.
• Creating tech support tickets and escalating complex issues to our technical teams.
• Sharing customer feedback with our product and development teams to inform future enhancements.
• Helping with daily tasks and projects to support the growth and success of our business.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• Excellent Communication Skills: Fluent in English, with exceptional written and verbal communication skills.
• Empathy and Emotional Intelligence: The ability to understand and relate to our customers' needs and concerns.
• Proactivity and Enthusiasm: A positive attitude, a willingness to learn, and a drive to deliver exceptional results.
• Attention to Detail: A meticulous approach to work, with a focus on accuracy and quality.
• Autonomy and Self-Motivation: The ability to work independently, prioritize tasks, and manage your time effectively.
• Technical Aptitude: A reasonable level of technical proficiency, with a willingness to learn and adapt to new technologies.
• Previous Customer Support Experience: While not essential, previous experience in customer support or a related field is highly desirable.

What We Offer

As a part-time, remote employee at Blithequark, you can expect:

• Competitive Remuneration: A salary of £13,500 per annum, pro-rata.
• Flexible Working Hours: 20 hours per week, with flexible scheduling to accommodate your needs.
• Remote Work: The freedom to work from anywhere, at any time, as long as you're meeting your objectives.
• Opportunities for Growth: Professional development and growth opportunities within our dynamic and expanding organization.
• Collaborative Culture: A supportive and inclusive work environment that values diversity, equity, and inclusion.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Support Associate, you'll have access to:

• Training and Development Programs: Regular training sessions and workshops to help you improve your skills and knowledge.
• Mentorship and Coaching: One-on-one mentorship and coaching to help you achieve your career goals.
• Career Progression Opportunities: Opportunities to move into new roles and take on new challenges as our organization grows.

Work Environment and Company Culture Highlights

At Blithequark, we're proud of our company culture and work environment. Here are a few highlights:

• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to help our employees achieve a better work-life balance.
• Collaborative Team Environment: Our team is collaborative, supportive, and inclusive. We value diversity, equity, and inclusion, and strive to create a work environment that's welcoming to everyone.
• Employee Recognition and Rewards: We recognize and reward our employees for their hard work and contributions to our organization.

Compensation, Perks, and Benefits

As a part-time, remote employee at Blithequark, you can expect a competitive salary, flexible working hours, and a range of benefits, including:

• Competitive Salary: A salary of £13,500 per annum, pro-rata.
• Flexible Working Hours: 20 hours per week, with flexible scheduling to accommodate your needs.
• Remote Work: The freedom to work from anywhere, at any time, as long as you're meeting your objectives.

Conclusion

If you're a motivated, customer-focused individual who thrives in a flexible and autonomous work environment, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Support Associate, you'll play a vital role in delivering exceptional customer experiences and driving business growth. Join our dynamic team and help shape the future of flexible work.

Apply now to become a part of our innovative and growing organization, and take the first step towards a fulfilling and rewarding career at Blithequark.