Experienced Full Stack Product Manager – Customer Service Technology and Member Management Platforms

Join the Team at blithequark: Revolutionizing Entertainment Services Worldwide

blithequark is a pioneering entertainment service provider with a global presence, boasting 278 million paid memberships across over 190 countries. Our platform offers an extensive library of TV series, films, and games, catering to diverse tastes and languages. We're committed to delivering exceptional user experiences, and our Customer Service team plays a vital role in ensuring that our members can enjoy their favorite content without any interruptions.

The Role: Leading Innovation in Customer Service Technology

We're seeking an experienced Product Manager to lead the development and enhancement of our member management platform, a critical tool for our Customer Service team. As a Product Manager at blithequark, you'll be responsible for driving innovation and improvement of our customer service technology, ensuring that our support agents can provide top-notch service to our members.

In this role, you'll wear multiple hats, partnering with cross-functional teams, including design, engineering, operations, insights, and analytics, as well as third-party solution providers. Your goal will be to deliver an exceptional enterprise platform experience that enables our customer service team to provide great customer experiences when interacting with blithequark.

Key Responsibilities:

• Provide product management leadership for our member management platform, encompassing features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Define the strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate effectively, and create a roadmap for the platform.
• Collaborate with each CS functional team to understand their vision and challenges, delivering the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations across various regions and tailor the experience accordingly, taking into account nuanced differences among blithequark's services/products, such as Streaming, Games, Live Experiences, Ads, etc.
• Expand product management responsibilities to other tools as business needs present.
• Embody the unique blithequark culture, values, and work environment.

What We're Looking For:

Essential Qualifications:

• 5+ years of experience in product management for consumer or internal-facing products.
• A deep understanding of the Customer Service business and contact center operations.
• Prior experience working with member management products, whether third-party or in-house built.
• Quick learner with the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities, thriving in high-pressure environments, and effectively managing multiple priorities.
• Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
• Organizational leadership and influence without authority.
• Ability to make informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.

Preferred Qualifications:

• Experience working on global products and enterprise platforms.
• Familiarity with cloud-based technologies and SaaS solutions.
• Knowledge of data analytics and insights, with the ability to drive data-driven decision-making.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our employees. As a Product Manager, you'll have opportunities to:

• Lead cross-functional teams and projects, driving innovation and improvement.
• Collaborate with senior leaders and stakeholders to shape the company's product strategy.
• Develop and enhance your skills through training, mentorship, and feedback.
• Contribute to the company's culture and values, helping to shape the future of entertainment services.

Work Environment and Company Culture:

blithequark is a unique and dynamic work environment that values innovation, creativity, and collaboration. Our culture is built on:

• Diversity, equity, and inclusion, with a focus on building stronger teams.
• Emotional intelligence, empathy, and understanding.
• Continuous learning and growth, with opportunities for development.
• Flexibility and work-life balance, with flexible time off and remote work options.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive annual salary, ranging from $160,000 to $390,000.
• Stock Option Program, allowing you to choose your compensation mix.
• Comprehensive benefits, including Health Plans, Mental Health support, 401(k) Retirement Plan with employer match, and more.
• Paid leave of absence programs, including flexible time off and vacation days.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences, driving innovation, and shaping the future of entertainment services, we want to hear from you. At blithequark, you'll have the opportunity to:

• Make a meaningful impact on a global scale.
• Collaborate with talented professionals from diverse backgrounds.
• Develop and enhance your skills through training and mentorship.
• Enjoy a dynamic and supportive work environment.

Apply now to join our team and be part of the blithequark revolution in entertainment services!