Experienced Community Moderator and Customer Support Specialist – Mental Health Focus – blithequark

Join the blithequark Team: Empowering Mental Health and Community Engagement

blithequark is a pioneering virtual world and community that provides a safe, supportive environment for individuals to learn life-changing mental health tools. As a leader in the mental health industry, we're committed to fostering a welcoming space where members can connect, share, and grow. We're now seeking a compassionate and dedicated Community Moderator and Customer Support Specialist to join our Community Team. As a key member of our team, you'll play a vital role in ensuring the safety and positive engagement of our community members, while providing exceptional customer support to enhance the overall user experience.

About blithequark

blithequark is a unique virtual world that offers unlimited access to peer-based help, learning life-changing mental health tools, and connecting with others who share similar experiences. Our platform is accessible via VR, desktop computers, or mobile devices, providing flexibility and convenience for our members. With over 200 events each week, led by certified guides, our community offers a diverse range of activities, from serious discussions on mental health topics like Anxiety, Depression, and Recovery, to more informal social gatherings and mindfulness exercises.

Job Summary

As a Community Moderator and Customer Support Specialist at blithequark, you'll be responsible for monitoring user interactions within our online application, enforcing community guidelines and policies, and providing exceptional customer support via Zendesk. Your goal will be to create a safe, supportive environment where members feel valued, heard, and empowered to take control of their mental health. If you're passionate about mental health, community engagement, and customer support, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Community Moderation:
  • Monitor user interactions within the application to ensure a safe and supportive environment.
  • Enforce community guidelines and policies to maintain a positive atmosphere.
  • Engage with community members, address concerns, and provide assistance when needed.
  • Welcome and greet new users, fostering a sense of belonging.
• Customer Support:
  • Respond to user inquiries and support requests via Zendesk in a timely and professional manner.
  • Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding.
  • Collaborate with the technical team to escalate and resolve complex issues.
• Documentation:
  • Maintain accurate and detailed records of user interactions and support requests.
  • Provide insights and feedback to improve community engagement and user satisfaction.

Essential Qualifications

• Communication Skills: Strong written and verbal communication skills, with the ability to effectively engage with community members and provide exceptional customer support.
• Empathy and Patience: A compassionate and patient individual with the ability to handle sensitive situations and provide emotional support.
• Mental Health Knowledge: Familiarity with mental health topics and a commitment to promoting a supportive environment.
• Technical Skills: Previous experience using Zendesk and ability to adapt to new technologies and platforms.
• Academic Background: Academic or professional background in psychology or mental health; Bachelor's degree in psychology preferred.

Preferred Qualifications

• Previous Experience: Previous experience in community moderation and/or customer support is preferred.
• Psychology Background: A strong understanding of psychology and mental health principles.

What We Offer

• Flexible Schedule: A part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs.
• On-the-Job Training: Comprehensive training to ensure you have the skills and knowledge needed to succeed in this role.
• Remote Work: The opportunity to work from home and enjoy a flexible work environment.
• Competitive Pay: $15.00 - $22.00 per hour, depending on experience.
• Growth Opportunities: Opportunities for professional growth and development within the company.

Why Join blithequark?

At blithequark, we're passionate about creating a supportive community that empowers individuals to take control of their mental health. As a member of our team, you'll have the opportunity to make a positive impact on people's lives, work in a dynamic and growing industry, and enjoy a flexible and rewarding work environment. If you're committed to mental health, community engagement, and customer support, we encourage you to apply for this exciting opportunity.

How to Apply

If you're a motivated and compassionate individual who is passionate about mental health and community engagement, we encourage you to apply for this role. Please submit your application, including your up-to-date resume, through our website: https://form.typeform.com/to/jKValCuB. We look forward to hearing from you!

blithequark is an equal opportunity employer. We encourage individuals from all backgrounds and experiences to apply.