Experienced Specialist in Government and Corporate Affairs Customer Service – Delivering Exceptional Travel Experiences at Blithequark

Join the Blithequark Team and Embark on a Journey of Growth and Exploration

Are you ready to take your career to new heights and explore a world of possibilities? Look no further than Blithequark, a leading player in the travel industry. As a Specialist in Government and Corporate Affairs Customer Service, you will be an integral part of our dynamic team, delivering exceptional travel experiences to our customers while growing your expertise and advancing your career.

About Blithequark and the Industry

Blithequark is a renowned airline company that has been connecting people across the globe for years. With a strong commitment to customer satisfaction, safety, and innovation, we have established ourselves as a leader in the travel industry. Our team is dedicated to providing exceptional travel experiences, and we are looking for talented individuals like you to join our crew.

Job Summary

As a Specialist in Government and Corporate Affairs Customer Service at Blithequark, you will be a member of our Corporate Affairs Team within the Government Affairs Division. You will be responsible for promoting and selling air travel on Blithequark, preparing itineraries, computing fares, issuing refunds, and resolving customer problems in a mutually beneficial manner. If you have excellent leadership, organizational, and customer contact skills, and are able to work in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Promote and sell air travel on Blithequark to customers
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
• Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
• Communicate new rules, policies, and procedures that would affect the customer
• Provide exceptional customer service and ensure customer satisfaction
• Work collaboratively with other teams to achieve business objectives
• Stay up-to-date with industry developments and competitor activity

Essential Qualifications

Education and Prior Job Experience

• Bachelor's degree in a relevant field or equivalent experience/training
• Previous experience in customer service, sales, or a related field

Skills, Licenses, and Certifications

• Excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or willingness to learn
• Ability to be resourceful and creative at immediate problem resolution
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
• Satisfactory attendance required

Preferred Qualifications

Education and Prior Job Experience

• Advanced degree in a relevant field or equivalent experience/training
• Previous experience in the travel industry or a related field

Skills, Licenses, and Certifications

• Experience with customer relationship management (CRM) software
• Knowledge of airline industry regulations and policies
• Certification in customer service or a related field

What We Offer

Travel Perks

As a Blithequark team member, you and your family and friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits

On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. We also offer virtual doctor visits, flexible spending accounts, and more.

Wellness Programs

We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.

401(k) Program

Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Our Culture and Values

At Blithequark, we pride ourselves on our inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals.

Work Environment and Company Culture Highlights

Our work environment is dynamic, fast-paced, and collaborative. We value teamwork, innovation, and customer satisfaction. Our company culture is built on the principles of respect, integrity, and excellence.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of perks and benefits, such as travel perks, health benefits, wellness programs, and a 401(k) program.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As a Specialist in Government and Corporate Affairs Customer Service, you will be an integral part of our team, delivering exceptional travel experiences to our customers while growing your expertise and advancing your career. Don't miss out on this chance to join our dynamic team and take your career to new heights!